Assistant Retail Store Manager - Customer Experience Lead

America’s Antique Mall; Streetsboro (OH); On-site; USD 24,796 - 27,552; Full time

Job summary

America's Antique Mall in Streetsboro, OH is hiring a dependable Assistant Retail Store Manager to join our Streetsboro team. This hands-on role supports daily operations, employee leadership, shopper and vendor service, store standards, booth rentals, and sales goals.

The Assistant Retail Store Manager may serve as Manager on Duty when assigned. The Assistant Retail Store Manager supports daily operations, employee leadership, shopper and vendor service, store standards, booth rentals, and

Qualifications

• High school diploma, GED, or equivalent is required.
• Three years of retail, customer-service, hospitality, or related experience required.
• One year of supervisory or management experience preferred.
• Strong communication, organization, and customer-service skills.
• Able to work days, evenings, weekends, and certain holidays.
• Basic computer and point-of-sale skills.
• Dependable and professional with initiative.
• Ability to direct employees and resolve concerns.

Responsibilities

• Provide professional service to shoppers and vendors
• Support daily operations and serve as Manager on Duty
• Assist with supervising, coaching, and training employees
• Open and close the store according to established procedures
• Maintain a clean, organized, safe, and welcoming store
• Build positive relationships with vendors
• Assist prospective vendors with booth and showcase rentals
• Help resolve shopper and vendor concerns
• Support booth occupancy, shopper engagement, and sales goals
• Assist with register operations, cash handling, and daily paperwork
• Lead by example and promote a positive team environment

Skills

Communication

Organization

Customer Service

Education

High School Diploma / GED

Tools

POS systems

Job description

America's Antique Mall in Streetsboro, OH is hiring a dependable Assistant Retail Store Manager to join our Streetsboro team. This hands-on role supports daily operations, employee leadership, shopper and vendor service, store standards, booth rentals, and sales goals.

The Assistant Retail Store Manager may serve as Manager on Duty when assigned. The Assistant Retail Store Manager supports daily operations, employee leadership, shopper and vendor service, store standards, booth rentals, and