Retail Tax Expert & Community Advocate

Intuit Careers; Mesquite (TX); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

401(k) Savings Plan with company match

Employee Stock Purchase Plan

Discounts on Intuit products including

Free TurboTax copy

Job summary

Intuit is seeking TurboTax Retail Experts to assist customers in-person at TurboTax Retail or Flagship locations across the United States. You will provide full-service tax preparation, tax advice, and software support, acting as a trusted advisor in a friendly retail environment.

This on-site role emphasizes building the local client base, delivering excellent service, and contributing to community outreach with marketing support.

Qualifications

• Active, unrestricted EA, CPA, or attorney license with strong tax preparation experience.
• Active PTIN as required by law to file taxes.
• Must possess or be able to obtain any related State licenses, certificates, permits, or bonds.
• Minimum of 3 years of paid experience filing 30 or more federal and state individual 1040 tax returns per tax season using professional tax preparation software.
• Familiarity with Circular 230.
• Must be comfortable working onsite at a TurboTax retail or flagship location, Sunday through Saturday, for a minimum of 20 hours per week.
• Interest in building a local and online social presence as a TurboTax Expert, creating accessible tax‑related content and resources for your community in accordance with Intuit’s policies.
• Bilingual (English/Spanish) communication skills are a plus
• Experience in holistic tax advisory services beyond tax filing
• Must be willing to wear a TurboTax uniform
• Must be willing to work in a front facing retail environment

Responsibilities

• Be a Proactive Community Ambassador within the local TurboTax ecosystem.
• Provide hands-on tax advice and complete preparation services for TurboTax customers, handling simple to complex tax situations.
• Deliver a best-in-class customer experience with professionalism and genuine customer focus.

Skills

Tax preparation experience

Customer service

On-site work

Bilingual EN/ES

CRM tools

Tax software proficiency

Public speaking

Community outreach

Education

EA/CPA/attorney license

PTIN holder

State licenses/certificates

3+ years 1040 returns

Tools

TurboTax software

CRM systems

Professional tax software

Job description

Intuit is seeking TurboTax Retail Experts to assist customers in-person at TurboTax Retail or Flagship locations across the United States. You will provide full-service tax preparation, tax advice, and software support, acting as a trusted advisor in a friendly retail environment.

This on-site role emphasizes building the local client base, delivering excellent service, and contributing to community outreach with marketing support.