Retail Tax Centers Operations Leader

Intuit, Inc.; Los Angeles (CA); On-site; USD 62,000 - 84,000; Full time

Job summary

Intuit is seeking a TurboTax Retail Operations Manager to lead cross-functional teams across multiple California locations, delivering exceptional customer experiences while ensuring operational excellence. The role requires onsite presence in LA metro areas, travel within the market weekly to monthly, and collaboration with Local Tax Experts and Concierges.

You will own store P&L, coach staff, optimize performance, and engage with the local community.

Qualifications

• 3+ years in retail management or customer-facing leadership roles.
• Experience managing KPIs and achieving operational benchmarks.
• Experience handling escalated customer complaints and delivering successful resolutions.
• Active credential: EA, CPA, or Practicing Attorney with tax preparation knowledge is a plus.

Responsibilities

• Lead coaching and mentorship to develop team skills and performance.
• Ensure exceptional customer service and smooth customer journeys.
• Oversee store operations: scheduling, facilities, and tech troubleshooting.
• Own store P&L and KPIs; drive revenue growth and efficiency.
• Engage with local community to promote the TurboTax brand.

Skills

Leadership

Customer centricity

Operational acumen

Problem solving

Data analytics

Communication

Community engagement

Tech proficiency

Education

EA or CPA credential

Job description

Intuit is seeking a TurboTax Retail Operations Manager to lead cross-functional teams across multiple California locations, delivering exceptional customer experiences while ensuring operational excellence. The role requires onsite presence in LA metro areas, travel within the market weekly to monthly, and collaboration with Local Tax Experts and Concierges.

You will own store P&L, coach staff, optimize performance, and engage with the local community.