Retail Operations Lead - Tax Experience & Growth

Intuit, Inc.; New York (NY); On-site; USD 95,000 - 127,000; Full time

Benefits offered by this job

Cash bonus

Equity rewards

Benefits package

Job summary

Intuit seeks a TurboTax Retail Operations Manager to lead one or more NYC-area tax preparation centers, guiding Local Tax Experts and Concierges to deliver exceptional customer experiences while ensuring operational excellence.

You will drive store performance, manage P&L, coach teams, and engage with the local community. Travel to the Intuit San Diego office may be required; role is on-site in the NYC metro.

Qualifications

• 3+ years in retail management or customer-facing leadership.
• Experience managing KPIs and driving performance.
• Experience handling escalated customer issues.
• Active credential: EA/CPA or Practicing Attorney is a plus.

Responsibilities

• Provide leadership and mentorship to develop team skills and confidence.
• Deliver feedback and recognition to drive engagement and performance.
• Oversee store operations, scheduling, and compliance.
• Own store P&L and key performance indicators including revenue and customer satisfaction.
• Engage with local community to promote the TurboTax brand.

Skills

Retail leadership

People management

Customer experience

KPI management

Data analytics

Communication skills

Job description

Intuit seeks a TurboTax Retail Operations Manager to lead one or more NYC-area tax preparation centers, guiding Local Tax Experts and Concierges to deliver exceptional customer experiences while ensuring operational excellence.

You will drive store performance, manage P&L, coach teams, and engage with the local community. Travel to the Intuit San Diego office may be required; role is on-site in the NYC metro.