POS & Retail Systems Engineer III — Field Support

Alex Lee

Aiken (SC)

On-site

USD 60,000 - 75,000

Full time

8 days ago

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Job summary

Alex Lee is seeking a technically skilled Store IT Support professional to install, configure and troubleshoot point-of-sale hardware and software across its retail locations in the Augusta–Aiken area.

You will train store teams on new procedures, ensure smooth openings of new stores, and collaborate with the infrastructure team on networking and remote support. The role requires travel and a proactive, customer-focused mindset.

Qualifications

Bachelor’s degree in computer science, mathematics or business or equivalent knowledge and skill from work experience.
2+ years of technology related experience.
2+ years of grocery retail support.
Should possess working knowledge of retail automation applications and POS systems.

Responsibilities

Install hardware and software as necessary. Providing support and troubleshooting as required.
Provide training to store teams on new procedures when necessary.
Ensures the smooth opening of all new Alex Lee retail stores regarding point of sale, front office operation, fuel centers, payment devices, specialty areas, eCommerce, Catalina and self-checkout.
Continually improves the overall quality and performance of front-end systems.
Documents systems to ensure effective use and efficient ongoing maintenance.
Proactive, positive approach to problem-solving.
Coordinates and assists with remodels, de-installs and special projects.
Assist the infrastructure team as field support for networking related hardware and troubleshooting.
Responsible for on-call duties to provide application / hardware support during off hours as scheduled by supervisor. Serves as backup for other on-call team members.
Work with third party break fix providers to help restore systems when necessary.