Retail Systems Field Technician (EAS, RFID & Video)

Johnson Controls, Inc.; Alexandria (VA); On-site; USD 42,000 - 58,000; Full time

Job summary

Johnson Controls is seeking an Installation and Service Technician to install, service, troubleshoot, and repair retail equipment at customer sites in Alexandria, VA. You will handle Video, EAS, and RFID systems, document work, and train customers on proper use of equipment.

The role emphasizes safety, accuracy, and independent work, with opportunities for growth within the company and a competitive hourly pay range reflecting experience and market data.

Qualifications

• High School Diploma or GED required.
• Associate degree in Electronics/Networking or technical military equivalent.
• Valid driver's license and state licensing as required.
• General electronics knowledge; ability to use hand/power tools.
• Willing to travel and work overtime as needed.
• Ability to lift 50–70 lbs and perform physical labor.
• RFID/EAS/Video certifications or ability to obtain.

Responsibilities

• Install, service, troubleshoot, repair, and maintain retail products at customer sites.
• Track service calls, accounts serviced, hours, and admin time in the system.
• Maintain accurate parts inventory to support first-time fix rate.
• Demonstrate and train customers on proper use of equipment.
• Support service work on Video, EAS, and RFID equipment.
• Inform manager about customer satisfaction, recurring issues, and sales opportunities.
• Complete additional tasks to support team and customer needs.

Skills

Electronics knowledge

Tools handling

Customer focus

Problem solving

Communication skills

Willing to travel

Education

High School Diploma or GED

Associate degree in Electronics and/or Networking

Technical military equivalent

Tools

MS Office

RFID Certification

EAS experience

Video equipment familiarity

Job description

Johnson Controls is seeking an Installation and Service Technician to install, service, troubleshoot, and repair retail equipment at customer sites in Alexandria, VA. You will handle Video, EAS, and RFID systems, document work, and train customers on proper use of equipment.

The role emphasizes safety, accuracy, and independent work, with opportunities for growth within the company and a competitive hourly pay range reflecting experience and market data.