Retail Support Associate, San Francisco

LVMH Group; San Francisco (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

RIMOWA Retail Support Associate at LVMH Group assists the store team with daily operations to drive productivity and performance. You will manage shipments, help with year-end counts, and ensure stock areas are neat while supporting repairs and client interactions.

Responsibilities include assisting on the sales floor, processing transfers, and using the R-client tool to engage clients about repairs or new products. Flexibility for varied hours is expected.

Qualifications

• Must have a High School diploma or equivalent.
• Detail oriented with a focus on accuracy and efficiency.
• Professional, strong verbal and written communication skills.
• Ability to lift up to 25 lbs repeatedly and perform physical tasks.
• Flexible availability, including nights, holidays, and weekends.

Responsibilities

• Assist store team with operational duties to boost productivity.
• Monitor shipments flow and resolve discrepancies promptly.
• Support year-end inventory counts and preparation.
• Determine shipping methods and complete related paperwork as needed.
• Keep stock areas neat, clean, and orderly per company standards.
• Perform basic luggage repairs using small hand tools.
• Box counts and validation against bills of lading; report discrepancies.
• Assist selling floor with product placement and stock recovery.
• Receive merchandise onto selling floor and ensure accurate product placement.
• Maintain fully stocked cash wraps with necessary supplies.
• Connect with clients regarding repairs and propose new products via the R-client tool.
• Handle new projects as directed by management.

Skills

Detail oriented

Strong communication

Team player

Physical stamina

Education

High School diploma or equivalent

Job description

The RIMOWA Retail Support Associate is responsible for assisting the store team in all operational duties to help increase store productivity and performance.

Job responsibilities

• Reports to Store Manager ensuring work duties are accurately performed
• Monitors the flow of all shipments and ensures prompt follow up with discrepancies
• Assist with yearend inventory counts including preparation
• Determine appropriate methods of shipping and prepare relevant paperwork as needed
• Ensure all stock areas are neat, clean and orderly per company standard
• Responsible for completing basic luggage repairs using small hand tools
• Perform box counts and validate against bills of lading, ensuring discrepancies, shortages or damages are reported immediately
• Assist selling floor with product placement and stock recovery
• Complete transfer forms
• Receive merchandise onto selling floor
• Ensure cash wraps are fully stocked with operational supplies as per store readiness
• Ensure accurate tracking and placement of all paid goods.
• Perform deliveries as requested
• Assist client advisors on the sales floor as needed
• Utilize the R-client tool to connect with clients regarding their repairs or to propose new products when appropriate
• Handle any new projects as required by the management team or business need

Profile

• High School diploma or equivalent
• Detail oriented, task focused
• Professional, strong communication skills both verbal and written
• Excellent problem-solving skills, positive attitude, team player
• Ability to work varied hours/days, including nights, holidays weekends and
• Must be able to lift large boxes up to 25lbs repeatedly

It is not only the ambition to craft exceptional luggage but also the courage to question the status quo that lies at the heart of everything RIMOWA does. Since its founding by Paul Morszeck in 1898, RIMOWA has cultivated the pioneering spirit that is evident in every suitcase built. Inheriting his father’s visionary approach, it was Richard Morszeck who – inspired by the early days of aviation – discovered grooved aluminium as the ideal lightweight material for RIMOWA suitcases. A design classic was born. With the same ingenuity and courage as his father and grandfather, third generation owner Dieter Morszeck paved the way for RIMOWA’s global success. Thanks to his focus on state-of-the-art technology, uncompromising quality and timeless design, RIMOWA suitcases have become the global companion of choice for a sophisticated clientele. Today, with 3,000 employees worldwide, RIMOWA continues to combine craftmanship with precision technology and a commitment to courageous innovation, staying true to its heritage in today’s ever-changing world.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.