Housekeeping Supervisor (Full-Time) - Arizona Biltmore

BENCHMARK; Phoenix (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Housekeeping Supervisor for the Arizona Biltmore in Phoenix. You will visually inspect rooms and suites, supervise room attendants, and help train the housekeeping team to uphold hotel standards.

Responsibilities include completing reports, updating PMS status, assigning rooms, and overseeing stock rooms and the lost-and-found program. Full-time, weekday through holiday coverage with 11:00 am–7:30 pm shifts.

Qualifications

• High School graduate or equivalent preferred.
• 4+ years hotel housekeeping experience.
• 1-2 years housekeeping supervisory experience in hotel preferred.

Responsibilities

• Visually inspect rooms/suites and supervise attendants to ensure cleanliness.
• Train and support housekeeping leadership in daily operations.
• Ensure all rooms, suites, and public areas meet hotel standards.
• Complete daily/shift reports and update status in the PMS.
• Assign rooms and manage workload, including rooms not to be cleaned.
• Monitor lost and found program and manage stock rooms and carts.

Skills

Housekeeping experience

Supervisory experience

Room inspection

Education

High School diploma

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property: The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the "Jewel of the Desert" since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration. It has over 700 rooms, over 200,000 square feet in banquet space spread out over the beautiful property, 9 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/café, and in-room dining), a luxury spa, and 7 pools including a 65' waterslide. Arizona Biltmore is a LXR Hotel & Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world’s most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits. Learn more about our incredible benefits here. Want to learn more about Arizona Biltmore? Hotel Website, Instagram, Facebook

What you will have an opportunity to do:

As a Housekeeping Supervisor, you would be responsible for visually inspecting rooms / suites and assisting the Housekeeping leadership team with training and supervision of room / suite and house attendants to ensure all rooms / suites and public areas are cleaned and comply with hotel standards.

Specifically, this includes, but is not limited to, the following duties:

• Inspect rooms
• Complete reports
• Verify status reports; punch ready rooms into automated property management systems
• During the day, assign rooms to room attendants after identifying rooms that do not want to be cleaned
• Monitor lost and found program
• Ensure stock rooms and carts are maintained with proper supplies

This is a full-time position, and you must have availability to work weekdays, weekends (including Sundays), and holidays. The shift for this role is 11am-7:30pm.

What are we looking for?

Education

High School graduate or equivalent preferred.

Experience

• 4 or more years hotel housekeeping experience
• 1-2 years housekeeping supervisory experience in hotel preferred

Compensation

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.