Retail Supervisor — Lead Guest Experience & Store Ops

Fjällräven North America; Marysville (WA); On-site; USD 28,000 - 33,000; Part time

Benefits offered by this job

401(k) with employer match

Generous paid time off

Product discounts

Strong commitment to sustainability

Job summary

Fjällräven North America is seeking a part-time Retail Supervisor at Tulalip, WA (Seattle Premium Outlets). You’ll lead by example on the sales floor, support daily operations, and serve as a keyholder. This role emphasizes delivering exceptional guest experiences and upholding Fjällräven's GUIDE standards.

You’ll work closely with the Store Manager to drive performance, culture, and community while promoting sustainability and product knowledge. Apply today to join a purpose-driven team.

Qualifications

• Prior experience in retail or customer service.
• Leadership rooted in trust, example, and collaboration.
• Strong track record delivering thoughtful guest experiences.
• Clear communication, organization, and time-management skills.
• Comfort using retail systems (POS, inventory tools) or willingness to learn.

Responsibilities

• Lead by example on the sales floor, coaching and motivating teammates to deliver exceptional service.
• Bring Fjällräven's GUIDE service standards to life by welcoming, educating, and inspiring guests.
• Foster a positive, collaborative team culture grounded in respect, learning, and shared purpose.
• Open and close the store as a trusted keyholder, supporting cash handling, store readiness, and daily transitions.
• Support operational excellence, including inventory accuracy, stock organization, and visual standards.
• Help ensure a safe, secure, and compliant store environment.
• Model sustainability in action and engage with the Arctic Fox Initiative with guests and teammates.
• Represent the brand with authenticity, curiosity, and care both in and beyond the store.

Skills

Leadership

Customer service

Communication

Organization

Time management

Outdoor enthusiasm

Tools

POS

Inventory tools

Job description

Fjällräven North America is seeking a part-time Retail Supervisor at Tulalip, WA (Seattle Premium Outlets). You’ll lead by example on the sales floor, support daily operations, and serve as a keyholder. This role emphasizes delivering exceptional guest experiences and upholding Fjällräven's GUIDE standards.

You’ll work closely with the Store Manager to drive performance, culture, and community while promoting sustainability and product knowledge. Apply today to join a purpose-driven team.