Retail Supervisor: Lead & Elevate Customer Experience

VF Corporation; Manchester (NH); On-site; USD 23,000 - 33,000; Part time

Job summary

Vans, part of VF Corporation, is seeking a Supervisor to guide store leadership, coach associates, and drive exceptional customer experiences. You will partner with store leadership to maximize profitability while maintaining brand standards in a fast-paced retail environment.

The role emphasizes mentoring, operating processes, and community engagement, with a focus on teamwork and diversity. A HS diploma and retail experience are preferred.

Qualifications

• Proven ability to drive results through store teams and exceed goals.
• Skilled in coaching, motivating, and building high-performing, diverse teams.
• Strong verbal and written communication skills with the ability to influence across all levels.
• Solution-oriented and flexible in a fast-paced retail environment.
• Capable of working independently, managing shifting priorities, and meeting business expectations.
• Comfortable using word processing, spreadsheets, and retail software tools.
• Ability to stand and move throughout the store for extended periods and perform physical tasks.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against KPIs and individual goals.
• Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations, including opening and closing procedures, floor coverage, and task delegation.
• Support stockroom operations by organizing inventory, processing shipments, and ensuring timely product flow to the sales floor.
• Assist in training and onboarding new team members; provide ongoing feedback and support.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Support inventory integrity through proper shipping, receiving, and loss prevention practices.
• Promote community engagement by participating in local initiatives and events.
• Uphold company policies, safety standards, and operational procedures.
• Foster a positive and inclusive store environment that encourages creativity, collaboration, and learning.

Skills

Customer engagement

Coaching

Team leadership

Communication

Education

High School Diploma or equivalent

Tools

Retail software tools

Microsoft Word/Excel

Job description

Vans, part of VF Corporation, is seeking a Supervisor to guide store leadership, coach associates, and drive exceptional customer experiences. You will partner with store leadership to maximize profitability while maintaining brand standards in a fast-paced retail environment.

The role emphasizes mentoring, operating processes, and community engagement, with a focus on teamwork and diversity. A HS diploma and retail experience are preferred.