Retail Supervisor: Lead, Coach, Elevate Customer Experience

icebreaker; San Marcos (TX); On-site; USD 50,145,000 - 68,770,000; Full time

Job summary

Vans, a VF brand, seeks a Supervisor to support the store leadership, coach associates, and drive an exceptional customer experience. You will help maximize store profitability, maintain brand standards, and foster an inclusive team culture in a fast-paced environment.

You should have 1+ years of retail or store leadership, a high school diploma or equivalent, and proven ability to lead teams and exceed sales goals. The role offers $17.50–$24.00 per hour with incentives; benefits through VF.

Qualifications

• 1+ years of retail or store leadership experience in a fast-paced, customer-focused environment.
• Proven ability to drive results through store teams and exceed sales and profit goals.
• Strong verbal and written communication skills with the ability to influence across all levels.
• Solution-oriented and flexible in a fast-paced, dynamic retail environment.
• Capable of standing/walking for extended periods and performing physical tasks as needed.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against KPIs.
• Model selling behaviors and foster a consumer-centric mindset through authentic interactions.
• Coach and develop associates to deliver high engagement and meet productivity goals.
• Supervise daily store operations, including opening/closing procedures and floor coverage.
• Support stockroom operations by organizing inventory and processing shipments.
• Assist in training and onboarding new team members; provide ongoing feedback.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Support inventory integrity and loss prevention practices.
• Promote community engagement and uphold safety standards.

Skills

Retail leadership

Coaching

Communication

Customer engagement

Team supervision

Motivation

Education

High School Diploma or equivalent

Tools

Retail software tools

Job description

Vans, a VF brand, seeks a Supervisor to support the store leadership, coach associates, and drive an exceptional customer experience. You will help maximize store profitability, maintain brand standards, and foster an inclusive team culture in a fast-paced environment.

You should have 1+ years of retail or store leadership, a high school diploma or equivalent, and proven ability to lead teams and exceed sales goals. The role offers $17.50–$24.00 per hour with incentives; benefits through VF.