Retail Supervisor: Lead a Volunteer-Driven Thrift Store

Silver Key Senior Services; Monument (CO); On-site; USD 57,767,000 - 63,525,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with employer match

Paid time off and holidays

Employee Assistance Program

Wellness and professional development

Job summary

Silver Key Senior Services is seeking a Retail Supervisor to oversee the Thrift Store operations in Monument, CO, including staffing, inventory, pricing, and customer service. The role requires flexibility to travel between Silver Key Thrift Store locations as needed and entails Saturday availability.

The ideal candidate has 2+ years in retail with cash handling, plus volunteer leadership experience, and proficiency with POS and MS Office.

Qualifications

• High School Diploma or equivalent.
• Two+ years of retail and cash handling experience.
• Two years of volunteer leadership experience.
• Proficient with POS, computer, email, and Microsoft Office.

Responsibilities

• Creates an extraordinary customer service experience by providing friendly, responsive service and maintaining a welcoming store environment.
• Supervises, directs, and works alongside staff and volunteers to ensure smooth daily operations.
• Fosters a work environment that is safe, productive, fun, and engaging for staff and volunteers.
• Assists with scheduling and coordinating volunteers to ensure adequate shift coverage.
• Oversees and participates in the intake, processing, pricing, and stocking of donations, ensuring compliance with established guidelines.
• Supervises daily store operations, including opening and closing the store, cash handling, register reconciliation, and deposits.
• Provides specialized customer service to individuals in need of Durable Medical Equipment (DME) donations.
• Uses extensive retail and resale knowledge to identify valuable merchandise, stay current on fashion and consumer trends, and make informed pricing decisions that balance customer value with maximizing store revenue.
• Maintains high standards of visual merchandising, store presentation, organization, and cleanliness to create an inviting shopping environment.
• Monitors sales performance, merchandise rotation, and operational goals, taking proactive steps to improve results and maximize revenue opportunities.
• Provides ongoing coaching, training, and performance feedback to improve staff and volunteer performance.
• Ensures adherence to store policies, procedures, and safety standards.
• Performs administrative duties including data entry, tracking sales, preparing reports, and maintaining organized records.
• Collaborates with the Retail Sales Director to implement improvements that support store performance and volunteer growth.
• In the absence of the Retail Sales Director, assumes responsibility for overall store operations and makes independent decisions to maintain efficiency and resolve issues.
• Works collaboratively across Silver Key Thrift Store locations, providing operational support and maintaining consistent standards in customer service, merchandising, and store procedures.
• Supervise staff and volunteers.
• Silver Key is a volunteer centric organization. You will be leading, supporting, and engaging with volunteers, so it is your responsibility to show appreciation for their efforts and provide guidance.

Skills

Retail experience

Cash handling

POS proficiency

Education

High School Diploma or equivalent

Job description

Silver Key Senior Services is seeking a Retail Supervisor to oversee the Thrift Store operations in Monument, CO, including staffing, inventory, pricing, and customer service. The role requires flexibility to travel between Silver Key Thrift Store locations as needed and entails Saturday availability.

The ideal candidate has 2+ years in retail with cash handling, plus volunteer leadership experience, and proficiency with POS and MS Office.