Retail Supervisor - Golf Brand Sales & Service Leader

Callaway Golf; Austin (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

Callaway Golf is seeking a Supervisor to oversee in-store sales and service experience, driving KPIs and profitability. You will mentor staff, manage client relationships, and influence merchandising and events to boost repeat business. This role requires a strong retail background and collaborative cross-functional work.

Based in Austin, TX, you will lead weekends, evenings, and holiday shifts while delivering exceptional customer experiences and achieving sales goals.

Qualifications

• Bachelor’s Degree in Business or related field preferred.
• 1-3 years’ experience in retail store management.
• 2 years’ experience in a client services related capacity.

Responsibilities

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service.
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals.
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line.
• Participate in and assist with the creation of effective product and visual merchandising in the store to drive sales and create a positive customer experience that is easy to shop and outfit head to toe.
• Participate in and assist with the creation of store event and CRM activities that are subliminal and focused to reward repeat business in a focused, efficient and approachable manner.
• Be entrepreneurial in all aspects of retail from visual merchandising to sales generation to marketing and event coordination with big idea thinking.
• Provide mentorship to part-time and seasonal client associates

Skills

Customer service

Leadership

Communication

Retail operations

Merchandising

Team mentorship

Education

Bachelor’s Degree in Business or related field

Tools

POS systems

Microsoft Office

Job description

Callaway Golf is seeking a Supervisor to oversee in-store sales and service experience, driving KPIs and profitability. You will mentor staff, manage client relationships, and influence merchandising and events to boost repeat business. This role requires a strong retail background and collaborative cross-functional work.

Based in Austin, TX, you will lead weekends, evenings, and holiday shifts while delivering exceptional customer experiences and achieving sales goals.