Golf Store Client Experience Specialist

TravisMathew, LLC; United States; On-site; USD 30,000 - 42,000; Full time

Job summary

Callaway Golf Company is seeking a Client Associate to maintain the in-store sales and service experience and promote a sales culture within the retail store to achieve or exceed sales, KPIs and profitability goals.

The role emphasizes customer engagement, knowledge of apparel, and CRM activities to drive repeat business, while supporting store operations and teamwork in a retail environment in the United States.

Qualifications

• Minimum 1-year experience in a client services related capacity.
• Proficient in Microsoft Applications.
• Proficient in point-of-sale (POS) systems.
• Strong written and verbal communication skills.
• Ability to work non-traditional hours; weekends, evenings and holidays.

Responsibilities

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service.
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals.
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line.
• Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business.
• Adhere to client service standards and company policies and procedures.
• Foster a friendly, open and inviting environment for all in-store guests.
• Foster a work environment focused on teamwork and productivity.
• Maintain store cleanliness and organization, including front of house and stock space.

Skills

Proficient in Microsoft Applications

Strong written and verbalcommunication

POS systems

Communication skills

Independent decision making

Tools

POS systems

Microsoft Office

Job description

Callaway Golf Company is seeking a Client Associate to maintain the in-store sales and service experience and promote a sales culture within the retail store to achieve or exceed sales, KPIs and profitability goals.

The role emphasizes customer engagement, knowledge of apparel, and CRM activities to drive repeat business, while supporting store operations and teamwork in a retail environment in the United States.