Retail Supervisor: Flexible Scheduling & Growth

America's Thrift Stores; Baton Rouge (LA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

On-demand pay

Flexible scheduling

Day shift schedules

Health insurance (medical)

Employee discounts

Paid time off

Career growth and advancement

Job summary

America’s Thrift Stores in Baton Rouge, LA is seeking a Retail Supervisor to oversee front-end operations and the sales floor. The role emphasizes customer service, donor engagement, auditing, and training while supporting rotating mid-shifts, evenings, weekends, and holidays.

The position requires supervising a team, managing inventory, cash handling, and promoting store standards. A driver’s license and a background check are required.

Qualifications

• Minimum two years’ experience as a supervisor, team lead, or key holder in retail.
• Proficiency in basic mathematical skills and computer literacy.
• Strong reading, verbal and written communication skills.
• High School diploma or GED preferred.
• Ability to work a rotating schedule (mid-shifts, evenings, weekends and holidays).
• Successful completion of background check, motor vehicle check, and drug screen.
• Valid driver’s license and a clean driving record.

Responsibilities

• Direct and supervise departmental team members.
• Assist with recruiting, selecting, training, and onboarding team members.
• Provide regular observation, coaching, and recognition to team members.
• Schedule team members according to the store’s labor needs.
• Perform all duties required of retail team members.
• Manage inventory tracking systems to record deliveries and stock levels.
• Analyze daily product and supply levels to anticipate inventory issues and take corrective actions to ensure sufficient inventory.
• Supervise cash register operations to ensure a quick, accurate, and positive customer experience.
• Control cash and tender.
• Perform morning accounting and banking procedures as assigned.
• Receive and respond to customer/donor questions, requests, and complaints.
• Deliver a positive and memorable customer/donor experience by setting an example, training, and coaching customer service expectations to team members.
• Ensure high standards of merchandise freshness, condition, pricing, and shop-ability.
• Create and maintain visually appealing merchandise displays.
• Assist the General Manager with the setup of sales and marketing promotions and programs.
• Maintain a respectful, values-driven workplace.
• Use open communication tools and convert team member input into meaningful action.
• Bring complaints to the attention of the Assistant Store Manager or General Manager to resolve issues in line with company values, policies, and procedures.
• Protect company assets and information by ensuring their safe handling, security, and integrity.
• Promote loss prevention awareness by upholding procedures and ensuring policies are in place.
• Maintain a safe work environment through education, consistent follow-up, ensuring policies and procedures are in place, and supporting OSHA guidelines.
• In the absence of the Assistant Store Manager, oversee, implement, and administer the retail process and team in accordance with all policies, procedures, regulations, and laws.
• Fulfill manager-on-duty responsibilities and take reasonable action in the absence of store leadership.
• Other duties as assigned by management.

Skills

Supervisory experience

Math skills

Computer literacy

Reading comprehension

Communication skills

Observation & coaching

Instruction following

Decision making

Education

High School diploma or GED

Job description

America’s Thrift Stores in Baton Rouge, LA is seeking a Retail Supervisor to oversee front-end operations and the sales floor. The role emphasizes customer service, donor engagement, auditing, and training while supporting rotating mid-shifts, evenings, weekends, and holidays.

The position requires supervising a team, managing inventory, cash handling, and promoting store standards. A driver’s license and a background check are required.