Retail Supervisor - Flexible Hours & Customer Experience

Trapp Family Lodge; Stowe (VT); On-site; USD 42,000 - 54,000; Full time

Job summary

Trapp Family Lodge's Bierhall is seeking a Retail Sales Supervisor to lead the store, deliver excellent service, and ensure accurate transactions. You will manage scheduling, training, purchasing, and inventory with a focus on maintaining a clean, organized shop and a positive customer experience.

The role requires a strong sense of urgency, self-motivation, and the ability to work independently in a fast-paced environment, including handling alcohol sales with proper certification.

Qualifications

• Leadership and staff training abilities to guide a team.
• Strong organization to maintain shop appearance and backstock.
• Ability to prioritize tasks for the team in a busy retail setting.
• Excellent interpersonal communication with customers and staff.
• Basic math skills for processing transactions and giving change.
• Class 2 DLC Certification required to sell retail alcohol ( company covers cost).
• Physical stamina to stand long shifts and lift up to 50 lbs.
• Willingness to learn products to advise customers effectively.

Responsibilities

• Schedule a team of multiple full and part-time employees weekly.
• Provide onboarding training to new hires.
• Place orders to stock branded glassware and share selling-trend insights.
• Process customer purchases, returns, and exchanges using POS.
• Receive shipments, restock, and manage back stock with counts.
• Maintain a clean, organized, and safe sales floor.

Skills

Leadership

Organization

Prioritization

Communication

Mathematical skills

Class 2 DLC Certification

Physical stamina

Product knowledge

Tools

Yellow Dog inventory software

Job description

Trapp Family Lodge's Bierhall is seeking a Retail Sales Supervisor to lead the store, deliver excellent service, and ensure accurate transactions. You will manage scheduling, training, purchasing, and inventory with a focus on maintaining a clean, organized shop and a positive customer experience.

The role requires a strong sense of urgency, self-motivation, and the ability to work independently in a fast-paced environment, including handling alcohol sales with proper certification.