Retail Supervisor - Elevate Sales & Customer Experience

PUMA North America, Inc.; Carlsbad (CA); On-site; USD 27,552 - 31,684; Full time

Job summary

PUMA North America, Inc. in Carlsbad, CA is seeking a store associate to deliver exceptional customer experiences in line with brand standards.

You will support sales goals through in-store service, assist with merchandising, and help manage daily operations, including scheduling, inventory, and cashier duties. The role requires strong communication and teamwork, with the ability to learn quickly and lift up to 30 pounds.

Qualifications

• 1–2 years of experience in a customer service‑oriented retail environment.
• Demonstrated ability to reason through complex issues.
• Strong team player with excellent communication skills.
• Ability to learn quickly.
• Computer skills and basic knowledge of MS Office programs and retail software.
• Ability to constantly walk and move about; use of speaking, hearing, near and far acuity, depth perception, and field of vision.
• Ability to lift, carry, push, and pull up to 30 pounds regularly.

Responsibilities

• Provide consistently high standards of customer experience within the store in accordance with PUMA’s Brand Values and service standards.
• Ensure the store achieves sales, KPI, and profitability goals through planning, expenses, and service.
• Maintain payroll control to sustain a highly profitable location while providing the highest levels of service to customers.
• Manage and communicate merchandise opportunities to Store and Assistant Store Manager.
• Handle and process incoming and outgoing merchandise.
• Maintain a safe, healthy, and compliant working and shopping environment.
• Work non-traditional hours; weekends, evenings, holidays; overtime may be required.

Skills

Customer service

Strong communication

Team player

Learn quickly

MS Office knowledge

Tools

MS Office

Job description

PUMA North America, Inc. in Carlsbad, CA is seeking a store associate to deliver exceptional customer experiences in line with brand standards.

You will support sales goals through in-store service, assist with merchandising, and help manage daily operations, including scheduling, inventory, and cashier duties. The role requires strong communication and teamwork, with the ability to learn quickly and lift up to 30 pounds.