Retail Supervisor- Duty Free

World Duty Free; Hudson (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in travel retail is seeking a Duty Free Supervisor to lead a dynamic team at a bustling airport location. This role involves managing daily operations, training staff, and ensuring exceptional customer service. You'll work closely with management to create a supportive environment for both employees and customers. With competitive pay and numerous perks, including employee discounts and advancement opportunities, this position is perfect for someone looking to grow their career in retail management. If you thrive in fast-paced environments and enjoy leading teams, this opportunity is for you!

Benefits

Competitive pay

Daily Pay

Company Discount

20% Employee Discount

50% Food and Beverage Discount

PTO

Personal and Parental Leave

Company Paid Life Insurance

Employee Recognition Programs

Referral Bonus up to $500

Qualifications

• 1 year of retail management experience required.
• Ability to manage daily activities with team members.

Responsibilities

• Oversee daily operations and provide training to team members.
• Ensure excellent customer service and manage cash register procedures.

Skills

Retail Management

Customer Service

Leadership

Time Management

Problem Solving

Education

High School Diploma or equivalent

Job description

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GrowWithUs! Dufry by Avolta is a global leader in Duty-Free travel retail, with a strong presence in North America.

What we will offer you:

1. Competitive rate of pay: $23.00-$25.00 an hour
2. Daily Pay- Get your money as you earn it
3. Company Discount
4. 20% Hudson Employee Discount
5. 50% Hudson Food and Beverage Discount
6. PTO
7. Personal and Parental Leave Programs
8. Company Paid Life Insurance
9. Employee Recognition Programs
10. Advancement and Growth Opportunities
11. On-going Training & Development
12. Referral Bonus up to $500

This Duty Free Supervisor Job Is for You, If You Enjoy:

Assisting the General Manager and Operational Managers in managing the team members and the daily operation of our stores and providing an amazing customer service experience to our customers.

Working at John F. Kennedy International Airport- Terminal 8.

Your Team is counting on you as a Duty Free Supervisor to:

1. Provide flexibility to work any day of the week, including weekends & holidays
2. Work a full-time schedule
3. Oversee multiple team members

Duty Free Supervisor Key Responsibilities:

1. Provides staff training and coaching with team members on a daily basis
2. Conducts store opening/closing/ shift change procedures
3. Performs all cash register preparation, float verifications, spot checks, verification of end-of-shift cash reconciliations, void processing, and deposits
4. Ensures that daily counts on cigarettes, phone cards, newspapers, and other items as required are conducted and that any discrepancies are reported
5. Ensures that staff report to work on time, dressed in clean full uniform, including nametags
6. Ensures that all staff tardiness and absences are reported to management
7. Ensures customers are greeted promptly and served by knowledgeable, well-trained associates
8. Demonstrates effective management of customer queuing
9. Ensures that sales associates are assigned daily duties and are aware of daily sales targets and procedural changes
10. Has an in-depth knowledge of products sold and ensures replenishment and proper rotation of stock on the sales floor
11. Ensures that housekeeping standards are maintained (i.e. dusting, folding, replacement of burnt light bulbs, sweeping, mopping)
12. Maintains an ever-vigilant theft and shoplifting awareness and enforces cash register and other policies controlling internal shrink

Required Qualifications:

1. Ability to manage, consult, and help plan daily activities with General Manager, Operations Manager, and other Supervisors
2. 1 year of retail management experience
3. Experience working in a retail setting
4. Provides supervision and support to store staff
5. Works with on-site sales representatives
6. Approachable and interactive leadership qualities
7. Ability to work in a fast-paced environment
8. Good time-management skills and multi-tasking abilities
9. Good problem-solving skills
10. High School Diploma or equivalent

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”)

All offers are contingent upon successful completion and passing of background checks and/or employment verification results.

Note to staffing agencies: Please do not contact Hudson (including the recruitment team or any hiring managers) regarding this position with candidates. If assistance is needed in filling any position for Hudson, a member of our recruiting team will reach out directly.

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