Retail Supervisor: Drive Sales & Customer Experience

PUMA North America, Inc.; Vacaville (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

PUMA North America, Inc. in Vacaville, CA, is seeking a Store role to deliver exceptional customer experiences and drive sales. You will support store leadership, manage merchandizing and inventory, and uphold brand standards.

The position requires weekend/evening availability, physical stamina to lift up to 30 pounds, and basic MS Office/retail software skills. Competitive base pay with bonus and benefits is offered.

Qualifications

• 1-2 years' experience in a focused, customer service-oriented retail environment (preferably apparel/footwear).
• Proven ability to exceed sales goals, demonstrated ability to reason through complex issues, ability to present information to large groups.
• Strong team player, excellent communication skills.
• Ability to learn quickly, computer skills, basic know-how about MS Office programs, and retail software.
• The ability to constantly walk and move about is required; lift/carry up to 30 pounds regularly.

Responsibilities

• Provide consistently high standards of customer experience within the Store in accordance with PUMA's Brand Values and service standards.
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through planning, expense control, sales and service.
• Assist the Store Manager and Assistant Store Manager with recruitment, training and development of high-performing employees.
• Handle payroll control and scheduling to maintain profitability while delivering excellent service.
• Manage merchandise opportunities and inventory/shrink goals; communicate with store leadership.
• Ensure safe, healthy, compliant working/shopping environment and non-traditional hours as needed.

Skills

Customer service

Sales goals

Team player

Communication

MS Office

Retail software

Tools

MS Office

Retail software

Job description

PUMA North America, Inc. in Vacaville, CA, is seeking a Store role to deliver exceptional customer experiences and drive sales. You will support store leadership, manage merchandizing and inventory, and uphold brand standards.

The position requires weekend/evening availability, physical stamina to lift up to 30 pounds, and basic MS Office/retail software skills. Competitive base pay with bonus and benefits is offered.