Retail Supervisor: Elevate Customer Experience & Sales

PUMA North America, Inc.; United States; On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Bonus

Benefits (Full Time)

Job summary

PUMA North America, Inc. is seeking a Store Associate who delivers exceptional customer experiences and drives store sales. You will work under Store leadership to meet KPIs, manage scheduling, payroll, and merchandise opportunities while upholding brand values.

This role requires 1–2 years in retail, strong communication, teamwork, and the ability to lift up to 30 pounds. Expect non-traditional hours, weekends, and holidays, with bonus and benefits in a fast‑paced, global brand environment.

Qualifications

• 1–2 years’ experience in a focused, customer service-oriented retail environment.
• Proven ability to exceed sales goals.
• Excellent communication skills.
• Ability to learn quickly.
• Ability to lift/carry up to 30 pounds regularly.

Responsibilities

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards.
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through planning, expense control, sales and service.
• Assist the Store Manager and Assistant Store Manager with recruitment, training, development and succession of high performing, results driven Employees.
• Responsible for payroll control and service driven scheduling to maintain a profitable location while providing high service levels.
• Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager.
• Comply with all Policies & Procedures, operational core competencies and key accountabilities.
• Maintain a safe, healthy and compliant working and shopping environment.
• Work non-traditional hours; weekends, evenings, holidays; overtime may be required.

Skills

Customer service

Sales goals

Team player

Communication skills

Learn quickly

MS Office

Retail software

Physical stamina

Tools

MS Office

Retail software

Job description

PUMA North America, Inc. is seeking a Store Associate who delivers exceptional customer experiences and drives store sales. You will work under Store leadership to meet KPIs, manage scheduling, payroll, and merchandise opportunities while upholding brand values.

This role requires 1–2 years in retail, strong communication, teamwork, and the ability to lift up to 30 pounds. Expect non-traditional hours, weekends, and holidays, with bonus and benefits in a fast‑paced, global brand environment.