Retail Supervisor- Books & Bites

Campus Auxiliary Services, SUNY Geneseo; Town of Geneseo (NY); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Comprehensive health and wellness

Retirement savings with employer match

Life/Disability Insurance

Paid time off

Paid holidays

Complimentary dining on campus

Career growth opportunities

Tuition reimbursement

Job summary

Campus Auxiliary Services at SUNY Geneseo seeks a Retail Supervisor for Books & Bites to manage daily store operations and deliver high-quality customer service on campus in Geneseo, NY.

The role oversees product selection, merchandising, POS operations, and staff supervision while ensuring sanitation and safety standards. This is a 10-month position with summers off and two scheduling options.

Qualifications

• High school diploma or equivalent. Associate's degree preferred, or equivalent combination of education and experience.
• Culinary and/or supervisory experience required.
• ServSafe certification preferred.

Responsibilities

• Oversight of Books & Bites to ensure high customer satisfaction in products and experience while driving company objectives.
• Responsible for product selections, merchandising and placement.
• Create product placement and organize space to utilize the space and increase sales.
• Partner with the marketing team to develop and implement strategies that increase awareness of Books & Bites, attract customers, and drive revenue.
• Maintain monthly and annual sales targets.
• Anticipate and mitigate customer service comments or concerns.
• Maintain a safe, secure, and healthy work environment by establishing, following, and enforcing sanitation and quality of products and service standards and procedures.
• Assist in the oversight of all point-of-sale operations, including register management and reconciliation.
• Ensure an effective learning environment by coaching employees, orchestrating learning opportunities, and providing relevant, high-page feedback.
• Assist in interviewing and hiring of staff
• Manage employee performance by clearly defining job responsibilities and standards of performance, providing clear, thorough, and timely feedback
• Manage and delegate tasks to employees
• Monitor staff attendance, reviews and approves various requests and authorizes overtime and verification of timecards
• Oversee stock and inventory to ensure appropriate product levels and availability
• Communicate with other departments for Grab and Go product ordering and placement
• Responsible for daily register and safe reconciliation
• Responsible for costing out and pricing new items
• Other duties may be assigned to reach individual and organizational goals

Skills

Communication

Customer service

Time management

Prioritization

Leadership

Problem solving

Business acumen

Education

High school diploma

Associate's degree preferred

ServSafe certification preferred

Job description

CAMPUS AUXILIARY SERVICES AT SUNY GENESEO

Retail Supervisor- Books&Bites

CAMPUS AUXILIARY SERVICES AT SUNY GENESEO!

Our people are the lifeline of the organization. We are committed to continuously developing our employees in an environment of trust and integrity. We strive to cultivate a culture that produces inclusivity, passion, celebration of accomplishments and strong communication. As a teammate in our culinary and dining services, operations or administration teams, you will have the opportunity to utilize skills in the areas of exceptional customer service, team collaboration, adaptability and determination. As one of our teammates, you not only have the opportunity to serve others and immerse yourself in the organization - you get paid to make a true difference!

OUR MISSION:

We provide essential services that positively impact campus life and all who engage in our community, including students, faculty, staff, guests, and friends of the college.

OUR VALUES:

• We Value COMMUNITY
• We Embrace ACCEPTANCE
• We Pursue SUCCESS

PURPOSE

Books & Bites is a food and retail marketplace on the campus of Suny Geneseo. The Retail Supervisor assists in the smooth operation of daily processes to provide high quality service to students, faculty and other customers. This position is responsible for all store/cafe processes, and ensures sanitation and safety practices are met in all areas of the location. This position has direct supervision of employees to ensure compliance and adherence to department policies and procedures.

This is a 10-month position with summers off. The schedule is subject to change based on business and operational needs. The anticipated schedule will be one of the following:

• Option 1: Monday-Thursday, 2:00 p.m.-10:30 p.m., and Friday, 8:30 a.m.-5:00 p.m.
• Option 2: Monday-Friday,12:00 p.m.-10:30 p.m.

Hours may be adjusted as necessary to meet business and operational needs.

Essential Functions

• Oversight of Books & Bites to ensure high customer satisfaction in products and experience while driving company objectives
• Responsible for product selections, merchandising and placement
• Create product placement and organize space to utilize the space and increase sales.
• Partner with the marketing team to develop and implement strategies that increase awareness of Books & Bites, attract customers, and drive revenue
• Maintain monthly and annual sales targets
• Anticipate and mitigate customer service comments or concerns
• Maintain a safe, secure, and healthy work environment by establishing, following, and enforcing sanitation and quality of products and service standards and procedures
• Assist in the oversight of all point-of-sale operations, including register management and reconciliation.
• Ensure an effective learning environment by coaching employees, orchestrating learning opportunities, and providing relevant, high-page feedback.
• Assist in interviewing and hiring of staff
• Manage employee performance by clearly defining job responsibilities and standards of performance, providing clear, thorough, and timely feedback
• Manage and delegate tasks to employees
• Monitor staff attendance, reviews and approves various requests and authorizes overtime and verification of timecards
• Oversee stock and inventory to ensure appropriate product levels and availability
• Communicate with other departments for Grab and Go product ordering and placement
• Responsible for daily register and safe reconciliation
• Responsible for costing out and pricing new items
• Other duties may be assigned to reach individual and organizational goals

Skills And Competencies

• Excellent communication and interpersonal relationship building
• Outstanding customer service
• Time management
• Prioritization
• Strong leader
• Problem solving
• Customer service
• Business acumen

Education And Experience

• High school diploma or equivalent. Associate's degree is preferred, or equivalent combination of education and experience. Culinary and/or supervisory experience required. ServSafe certification preferred.

Physical Requirements

• Ability to bend, stoop, kneel, crouch and twist
• Continued pushing, pulling, standing grasping and reaching
• Ability to lift up to 40 pounds occasionally

SCOPE AND DIRECTION

Reports to: Retail Unit Manager

Direct Reports: This position has direct reports

FLSA Status

Non-Exempt

Rate of pay

$21.53 per hour

Benefits Package

• Comprehensive health and wellness packages including health, dental, vision, FSA, or HSA for full-time employees
• Retirement savings with employer match contributions
• Life/Disability Insurance
• Generous paid time off
• Paid holidays
• Complimentary dining and our on-campus restaurants and cafes
• Career growth opportunities
• My Better Benefits discount services
• Tuition reimbursement

In support of the ADA, this job description lists only the responsibilities and qualifications deemed essential to the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Campus Auxiliary Services is an Equal Opportunity Employer. This policy prohibits discrimination on the basis of sex, race, color, religion, creed, national origin, age, marital status, sexual orientation, gender expression and/or identity, disability, genetic predisposition, veteran status or status as a member of any other protected group or activity.