Retail Supervisor

Kalahari-Resorts-; Woodford (VA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Health, dental and vision coverage

Employee discounts

Education assistance

Job summary

Kalahari Resorts & Conventions is seeking a Retail Supervisor to support the Director, Operations Manager, and Assistant Manager in overseeing all aspects of the resort's retail department. The supervisor will focus on a delegated store, ensuring merchandising, service standards, and cleanliness across locations.

You will lead daily retail operations, stock presentation, and guest experiences while coaching associates to deliver exceptional service and maintain a positive, high-performing team

Qualifications

• 2+ years in a supervisory/management role in Retail (required).
• 1–2 years in hospitality (hotel/resort/retail/attractions) preferred.
• Good-natured, cooperative attitude to set pace for team.
• Knowledge of computer systems and register operations a plus.

Responsibilities

• Oversee daily retail operations and guest service standards.
• Maintain store layouts, visual presence, cleanliness, and stock levels.
• Coach and develop associates; foster a high-performing team culture.

Skills

Strong communication

Team leadership

Organizational skills

Problem solving

Computer literacy

Tools

POS systems

Job description

Description

Help Deliver the Kalahari Experience

At Kalahari Resorts & Conventions, wedon’tjust create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, andcutting-edgeconvention centers that redefine hospitality.

Butwe’remore thana resort. As a family-owned company, our Promise is simple:Lead with Love. This means caring deeply for our guests,associates, andcommunities—treating people like family, giving back generously, and creating spaces where everyone feels valued.

Through our partnershipwith charity:water,we’realso committed to bringing clean water to one million people in Africa.

Kalahari Resorts & Conventions is seeking aRetail Supervisor.In this role, you will help the Director, Operations Manager, and Assistant Manager oversee all aspects of the resort's retail department. The supervisor will be familiar with all store layouts and will help maintain visual presence, service standards, and cleanliness across all locations, but will have a primary focus on a delegated store as their core responsibility.

As part of our leadership team,you’llembody our Promise toLead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences.You’lldirectly shape the guest shopping experience by helping lead daily retail operations, ensuring merchandise is well-stocked and presented, and providing exceptional service that creates memorable moments for every guest. You’ll also coach and support associates, fostering a positive, high-performing team culture that reflects Kalahari's commitment to delivering extraordinary experiences.

Pay Rate - $19 - $22/Hr

Key Responsibilities

• Have strong communication with the team and be able to effectively communicate the business trends and needs to the Retail Director.
• Ongoing Training to be done with the associates as well as yourself to ensure a positive work environment and opportunity for growth.
• Work with the associates to ensure goals and expectations of the store environment are set to standard. ALL checklists should be completed daily. Including required dress codes and standards to ensure personal belongings are secured in lockers prior to arriving at the store.
• Ability to handle register operations, support the team in approved returns and exchanges, and ensure suggestive selling is incorporated with every transaction.
• Uphold all Kalahari initiatives, sales goals, and contest goals to show a selling culture in the stores. Challenge associates to be friendly and to provide suggestions to guests and associates shopping, as well as up-selling items when appropriate.
• Lead inventory efforts on a monthly/quarterly basis and have a strong knowledge of the top sellers of the stores.
• Ensure a wide variety of items are available for the guests topurchase, and that store shelves are fully stocked.
• Ensure that all retail outlets are kept clean, orderly, well lit, with creative displays to attract customers.Includes, but is not limited to, decorating for the holidays.

WhatWe’reLooking For

• At least 2 years in a supervisory/management position within a Retail environment.
• 1-2 years in a hospitality environment (hotel, resort, retail, attractions) is preferred.
• Must have a good-natured, cooperative attitude that sets the pace for the team to follow.
• Knowledge of computer systems and prior experience with register operations is a plus.
• Must have strong organizational skills and attention to detail.
• Must be effective at handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.

Physical Demands

• Must be able to constantly stand, walk, climb, balance, stoop, kneel, and crouch.
• Constantly required reach and grasp.
• Must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
• This job operates in an active environment, with moderate noise levels.
• Must be able to work and be flexible with all shifts, inventory days, weekends, and holidays.
• Must be able to occasionally work in outdoor weather conditions and frequently move.

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full-time associates
• Employee appreciation events, discounts, andperksat all resorts
• Educationassistanceprograms to help advance your career

BePart of Something Extraordinary

At Kalahari, we believe the best leadersLead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime.That’swhywe’reproud to be recognized byForbesas one of America’s Best Midsize Employers, America’s Best Employers for Women, and byUSA TODAYas the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whetheryou’redelivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

| Wisconsin Dells, WI|Sandusky, OH|Pocono Manor, PA|Round Rock, TX|Spotsylvania County, VA|

Kalahari Resorts & Conventions is an Equal Opportunity Employer.

Wisconsin Dells - 608-254-5466 ext. 42123

Pennsylvania - 570-580-6000 ext. 21077

Texas - 512-582-4765

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