Retail Service Staff

Kalahari-Resorts-; Pocono Manor (PA); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Career growth opportunities

401(k) matching

Health, dental, and vision coverage

Employee appreciation events

Education assistance programs

Job summary

Kalahari Resorts & Conventions in Pocono Manor, PA is seeking a Retail Sales Associate to stock merchandise, handle transactions, and maintain a tidy, welcoming environment in our retail stores. You will help guests find products, answer questions, and support smooth daily operations across our resort locations.

Join a family-owned company that leads with love, delivering exceptional guest experiences and collaborating with teammates to maintain a high standard of service and hospitality.

Qualifications

• General knowledge of principles and practices of a retail environment.

Responsibilities

• Greet customers and ascertain their wants/needs.
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires, providing up-selling opportunities when appropriate.
• Answer questions regarding the store, resort, and merchandise.
• Participate actively in taking monthly inventory.

Job description

Job Title

Retail Service Staff

Description

At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.

But we’re more than a resort . As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued.

Through our partnership with charity: water, we’re also committed to bringing clean water to one million people in Africa.

Kalahari Resorts & Conventions is seeking a Retail Sales Associate. In this role, you will be responsible for stocking merchandise, handling transactions, all while maintaining a tidy and welcoming environment to all entering the retail stores .

As part of our leadership team, you’ll embody our Promise to Lead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You’ll be r esponsible for providing a positive guest experience that exceeds expectations through effective and efficient retail operations .

$14/ hr

Key Responsibilities

• Greet customers and ascertain their wants/needs.
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges and security practices .
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires, providing up-selling opportunities when appropriate .
• Answer questions regarding the store, resort, and merchandise.
• Participate actively in taking monthly inventory.

What We’re Looking For

• G eneral knowledge of principles and practices of a retail environment preferred
• A leadership style rooted in collaboration, respect, and service to others.
• Must be effective at listening to, understanding, and clarifying the issues raised by guests and associates.

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full-time associates
• Employee appreciation events, discounts, and perks at all resorts
• Education assistance programs to help advance your career

Be Part of Something Extraordinary

At Kalahari, we believe the best leaders Lead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by Forbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

| Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA |

Kalahari Resorts & Conventions is an Equal Opportunity Employer.

Wisconsin Dells - 608-254-5466 ext. 42123

Pennsylvania - 570-580-6000 ext. 21077

Texas - 512-582-4765

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