Retail Supervisor

Goodwill Northern New England; Williston (VT); On-site; USD 24,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

403(b) retirement plan with Employer M

Paid Time Off

Paid Holidays

Employee discount at Goodwill stores

Career growth opportunities

Job summary

Goodwill Northern New England in Williston, VT is seeking a Shift Supervisor to support store leadership, assist with customer service, merchandising, hiring, and daily operations. You will help customers, cover peak times, handle donations, process sales, and help open/close the store while ensuring a safe, welcoming environment for staff and shoppers.

A strong candidate has retail supervisory or cashier experience, is flexible about evenings and weekends, and maintains accurate records with a

Qualifications

• Six months of Goodwill retail store experience or 1+ year of prior retail store supervisory experience.
• Mathematical and literacy skills to support duties.
• Flexible schedule including evenings, weekends, and holidays.
• High school diploma, GED, HiSET, or equivalent.
• Criminal background check meets agency standards.
• Valid driver's license with safe driving record and insurance meeting agency standards.

Responsibilities

• Assist Store Management in customer service, merchandising and daily operations.
• Relieve sales associates at peak times.
• Address customer questions and resolve complaints.
• Stock shelves and merchandise displays.
• Process sales at the cash register.
• Receive donations and provide receipts.
• Close registers and prepare bank deposits.
• Assist with hiring processes and performance management.
• Open/close store and secure premises.
• Oversee training and safety when Managers are absent.
• Ensure best-in-class customer and employee experience.

Skills

Customer service

Supervision

Merchandising

Cash handling

Communication

Education

High school diploma or GED

Tools

Cash register

POS system

Job description

Job Details

Job Location: Williston, VT

Pay: $17.70 - $20.00 (D.O.E)

Who We Are

Goodwill’s motto is “a hand up, not a handout.” Goodwill Northern New England is a nonprofit social enterprise that helps people achieve their life and work goals. Our stores keep millions of pounds of stuff out of local landfills each year and offer a great reuse buying option at affordable prices to people in our community.

Job Summary

The shift supervisor position is an essential part of the store leadership team. In this role, you will work closely with the Store Management team by lending a hand in customer service, merchandising, hiring, and the day-to‑day operations that make our stores run.

• Help customers locate merchandise, answer questions, etc.
• Relieve sales associates at peak times.
• Listen to customer complaints, examine returned merchandise, and resolve problems.
• Stocks shelves, counters, bins, and racks with the merchandise.
• Processes customer sales using a cash register and other equipment.
• Receives donations, provides donation receipts, and assists donors.
• Closes registers: totals/summarizes funds received, endorses checks, prepares bank deposit slip.
• Deposits funds at a bank.
• Assists performance management and hiring process (documentation, interviewing, reviews, etc.)
• Assists Store Managers with general store management/operations.
• Open/close store; secures all store premises, including building, where applicable.
• Maintain store premises
• Supervise personnel and oversees the training and safety of teammates in the absence of Managers
• Ensures best‑in‑class customer and employee experience

Minimum Qualifications

• Six months of Goodwill retail store experience or 1+ year of prior retail store supervisory experience
• Mathematical and literacy skills to support job duties
• Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
• Computer literacy to help with job duties
• High school diploma, GED, HiSET, or equivalent
• A criminal background check that meets agency standards
• Valid Driver’s License with a safe driving record and insurance meeting agency standards

Preferred Qualifications

• Associates Degree
• Computer experience, including reporting and excel experience
• CPR and First Aid Certification
• Multi‑lingual including ASL

In addition to employment that is fulfilling, meaningful and supportive, Goodwill employees also receive:

• Medical, Dental, and Vision insurance offered
• 403(b) retirement plan with Employer Match
• Employer Paid Short & Long Term Disability
• Employer‑paid Life Insurance
• Generous Paid Time Off Plan
• Paid Holidays
• 50% Employee discount at Goodwill stores in ME, NH & VT
• Exceptional career growth opportunities
• Discount on personal cell phone plans
• Local community discounts
• Caring coworkers/team that supports you!