Retail Supervisor

Goodwill Northern New England; Biddeford (ME); On-site; USD 23,419 - 27,552; Full time

Benefits offered by this job

Medical, Vision, and Dental benefits

Generous PTO Plan

Paid Short‑ & Long‑Term Disability

403(b) retirement plan with employer match

Employee discount at Goodwill stores

Valuable job training

Job summary

Goodwill Northern New England is seeking a Retail Supervisor in Biddeford, Maine. In this role, you will lead a team, ensuring operational tasks are completed while prioritizing customer experience. You'll play a vital role in the team's success and create an inclusive environment.

Successful candidates will have retail experience, a positive attitude, and the ability to manage a team effectively. Goodwill offers benefits including medical, retirement plans, job training, and a supportive community atmosphere.

Qualifications

• Positive, friendly attitude to set an example for the team.
• Six months of retail experience or 1+ year of supervisory experience.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Connect with associates and customers to achieve sales goals.
• Lead a team ensuring operational tasks are executed smoothly.
• Support your team’s career growth within the organization.

Skills

Team Management

Communication

Customer Service

Mathematical skills

Computer Literacy

Education

High School Diploma or equivalent

Associate's Degree (preferred)

Tools

Excel

Job description

Pay: $17.00-$20.00 (D.O.E.)

Job Location: Biddeford, Maine

Goodwill Northern New England — good works here! At Goodwill, we believe in the power of work to transform lives. As a nonprofit organization, we are dedicated to helping individuals facing barriers to employment find meaningful work opportunities. When you join our team, you become part of a community passionate about making a positive impact.

Here, you'll be part of a team that values collaboration, respect, and diversity. We celebrate each team member's unique strengths and abilities, fostering an inclusive workplace where everyone feels valued and empowered. Working together creates a welcoming and supportive atmosphere for our customers, clients, and fellow employees.

We believe in supporting our employees just as much as they support our mission. In addition to working in a fulfilling and supportive environment, our employees enjoy the following benefits:

• Medical, Vision, and Dental benefits
• Generous PTO Plan
• Paid Short‑ & Long‑Term Disability
• 403(b) retirement plan with employer match
• 30% Employee discount at Goodwill stores in ME, NH & VT
• Valuable job training with growth potential and more!

We also offer "life navigation" services, which means you can get free counseling and help if you’re going through tough times. We also provide telehealth services you can use over the phone so you can take care of your physical and mental health. Goodwill NNE is all about creating a friendly and respectful workplace. We want everyone to be kind, open, good listeners, and supportive of each other. When you join the Goodwill NNE team, you’re not just getting a job; you’re becoming part of a community that looks out for its employees and their well‑being.

Job Summary

As a Retail Supervisor, you’ll be a driving force in our business through your leadership and active engagement with associates and customers. Here’s what you’ll do:

• Leadership: Actively connect with associates and customers, displaying trustworthy and reliable qualities to help our store achieve its sales goals.
• Team Management: Lead a team of associates, ensuring operational tasks and procedures are executed smoothly. You’ll also ensure opening and closing routines are completed while keeping the customer at the center of everything we do.
• Career Growth: This position is a stepping-stone on your journey to becoming an effective store leader. If you’re looking to advance your retail career with an organization that genuinely cares and makes a positive impact on the community, the Goodwill team is the perfect place for you.

Minimum Qualifications

• A positive, friendly attitude to set an example for your team.
• Six months of Goodwill retail store experience or 1+ year of prior supervisory experience.
• Mathematical and literacy skills to support your job duties.
• Flexibility to work evenings, weekends, and holidays based on business needs.
• Computer literacy to complete your job duties.
• A high school diploma, GED, HiSET, or equivalent.
• A criminal background check that meets agency standards.
• A valid driver's license with a safe driving record and insurance meeting agency standards.

Preferred Qualifications

• An Associate's Degree.
• Computer experience, including reporting and Excel proficiency.
• CPR and First Aid Certification.
• Multilingual abilities are a plus.