Retail Supervisor

Goodwill Northern New England

Rockland (ME)

On-site

USD 23,419 - 27,552

Full time

14 days+

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Benefits offered by this job

Medical, Dental, Vision insurance

403(b) retirement plan with Employer 0

Employer paid Short & Long Term DI

Employer‑paid Life Insurance

Generous PTO accrual

Paid Holidays

Employee discount at Goodwill stores

Career growth opportunities

Discount on personal cell phone plans

Local community discounts

Caring coworkers

Job summary

Goodwill Northern New England is seeking a shift supervisor to join our Rockland, Maine team. You will support store leadership with customer service, merchandising, hiring, and daily operations to drive sales and ensure a smooth store workflow.

The role emphasizes leadership, reliability, and customer focus, offering a comprehensive benefits package and opportunities for career growth within a caring, inclusive nonprofit.

Qualifications

Six months of Goodwill retail store experience or 1+ year of prior retail store supervisory experience.
Mathematical and literacy skills to support job duties.
Ability to work a flexible schedule including evenings, weekends, and holidays.
Computer literacy to complete job duties.
Valid Driver’s License with a safe driving record and insurance meeting agency standards.

Responsibilities

Assist Store Management with customer service, merchandising, and day-to-day operations.
Lead a team of associates to meet sales goals and ensure task completion.
Support opening and closing routines while keeping the customer at the center of everything we do.
Provide coaching and guidance to team members to promote a positive work environment.

Skills

Retail experience

Supervisory experience

Math & literacy

Flexible schedule

Computer literacy

High school diploma

Background check

Driver's License

Education

High school diploma

Job description

Job Details

Location: Rockland, Maine
Pay: $17.00 - $20.00 (D.O.E)

Who We Are

Goodwill Northern New England is a nonprofit social enterprise that helps people achieve their life and work goals. Goodwill’s motto is “a hand up, not a handout”. Our stores keep millions of pounds of stuff out of local landfills each year and offer affordable reuse‑buying options to people in our community. Our store revenues fund our nonprofit mission to invest in people who need support to achieve their work and life goals. Goodwill NNE’s programs include workforce training programs, 22 group homes that support adults with disabilities, community supports for adults with disabilities, AmeriCorps programs, and business‑cleaning services. We also operate two brain injury clinics to help people recover after a brain injury. When you come to work at Goodwill, you help make these programs possible!

Job Summary

The shift supervisor position is an essential part of the store leadership team. In this role, you will work closely with the Store Management team by lending a hand in customer service, merchandising, hiring, and the day‑to‑day operations that make our stores run. Shift supervisors help drive the business through leadership skills and actively connect with associates and customers. Shift supervisors should be trustworthy and reliable to help the store achieve its sales goals. The shift supervisor helps lead a team of associates to ensure operational tasks and procedures are successful and opening and closing routines are completed, all while keeping the customer at the center of everything we do. This position is a stepping‑stone on your journey to becoming an effective store leader. If you want to grow your retail career with a caring and inclusive organization that impacts the community, join the Goodwill team! Goodwill NNE offers a complete and comprehensive benefits package, including Medical, Dental, Vision, 403b Retirement with employer match, Life Insurance, STD/LTD insurance, and a generous PTO accrual for full‑time and part‑time employment.

Minimum Qualifications

Ability to maintain a positive, friendly attitude to be a great teammate and role model
Six months of Goodwill retail store experience or 1+ year of prior retail store supervisory experience
Mathematical and literacy skills to support job duties
Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
Computer literacy to complete job duties
High school diploma, GED, HiSET, or equivalent
A criminal background check that meets agency standards
Valid Driver’s License with a safe driving record and insurance meeting agency standards

Preferred Qualifications