Retail Store Manager

Goodwill Northern New England; Williston (VT); On-site; USD 57,000 - 68,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

403(b) retirement plan with Employer Match

Generous Paid Time Off Plan

Employee discount at Goodwill stores

Career growth opportunities

Telehealth services

Job summary

Goodwill Northern New England in Williston is seeking a passionate Store Manager to lead a dynamic retail team. You will be responsible for team leadership, ensuring exceptional customer service, and managing store operations to drive sales growth.

The position requires an Associate Degree or equivalent experience along with supervisory skills. You will also oversee inventory management and financial performance. This role offers a fulfilling opportunity to make a positive impact while supporting Goodwill's mission.

Qualifications

• Two years of successful supervisory experience at Goodwill or similar.
• Strong communication skills and customer service orientation.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Recruit, train, and manage a team of employees.
• Ensure excellent customer service and store cleanliness.
• Oversee inventory control and merchandising strategies.
• Manage store budgets and financial performance.
• Represent Goodwill in the local community.

Skills

Leadership

Customer Service

Inventory Management

Financial Management

Education

Associate Degree or equivalent experience

Tools

Retail point-of-sale systems

Inventory tracking software

Job description

Overview

Who We Are
Goodwill’s motto is “a hand up, not a handout.” Goodwill Northern New England is a nonprofit social enterprise that helps people achieve their life and work goals.

Job Details

Location: Williston, VT

Salary: $57k - 68K

About Goodwill
Goodwill store revenues fund our mission. Goodwill NNE’s programs include workforce training programs, 22 group homes that support adults with disabilities, community support for adults with disabilities, AmeriCorps programs, and business-cleaning services. We also operate two brain injury clinics to help people recover after a brain injury. When you come to work at Goodwill, you help make these programs possible!

Goodwill of Northern New England is a champion for sustainability. Through our stores and donation centers, we keep millions of pounds of stuff from entering local landfills every year. Our commitment to reuse benefits the planet by reducing waste and helps fund our many programs, creating a positive social and environmental impact cycle. We are dedicated to making a meaningful difference in our communities and planet.

Benefits

In addition to employment that is fulfilling, meaningful, and supportive, Goodwill employees also receive:

• Medical, Dental, and Vision Insurance
• 403(b) retirement plan with Employer Match
• Employer Paid Short & Long Term Disability
• Employer-paid Life Insurance
• Generous Paid Time Off Plan
• Paid Holidays
• 50% Employee discount at Goodwill stores in ME, NH & VT
• Exceptional career growth opportunities
• Discount on personal cell phone plans
• Local community discounts
• Caring coworkers/team that supports you!

Goodwill NNE also offers private “life navigation” services to anyone who wants it; that might include free counseling and other services. Our Employee Life Navigators have quietly helped many employees with difficult life circumstances so they can move toward personal stability. All employees have free access to telehealth services — whether you or your family member has a sore throat or wants support with mental health.

Job Summary

If you are a motivated and results-oriented leader passionate about retail and community impact, we invite you to apply for the Store Manager position. This is an exciting opportunity to make a difference while leading a dynamic retail team.

Key Responsibilities

• Team Leadership: Recruit, train, and manage a team of employees, fostering a positive and productive work environment. Set performance expectations, provide coaching and feedback, and promote staff development.
• Customer Service: Ensure customers receive excellent service by setting and maintaining high customer interactions, merchandising, and store cleanliness standards.
• Inventory Management: Oversee inventory control, including pricing, stocking, and rotation of merchandise to maximize sales and minimize waste.
• Sales Growth: Develop and implement strategies to drive sales growth, including merchandising displays, promotions, and customer engagement initiatives.
• Financial Management: Manage store budgets and financial performance, monitoring expenses and revenue to achieve budget targets.
• Quality Control: Maintain merchandise quality standards and ensure all items meet Goodwill's quality guidelines.
• Compliance: Ensure compliance with all Goodwill policies, as well as federal, state, and local laws and regulations.
• Community Engagement: Represent Goodwill in the local community, building positive relationships with customers, donors, and community partners.

Minimum Qualifications

• Associate Degree or equivalent experience
• Two years of successful supervisory experience at Goodwill; or 2+ years of successful store manager experience with full P&L responsibility in a small box environment; or 1+ years of successful management experience in a big box environment
• Strong leadership and team management skills.
• Excellent customer service and communication skills.
• Knowledge of retail operations, including inventory management and pricing strategies.
• Familiarity with retail point-of-sale systems and inventory tracking software.
• Ability to work a flexible schedule based on business needs, including evenings and weekends.

Preferred Qualifications

• Bachelor’s degree in business, retail management, or a related field.
• Bilingual proficiency in English and Spanish or another relevant language is a plus.
• Experience working with diverse and inclusive teams.
• Passion for sustainability and Goodwill's mission of creating opportunities for people with diverse challenges.