Retail Supervisor

Goodwill Northern New England; Ellsworth (ME); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

PTO

403(b) plan with employer match

Employee discount 30% at Goodwill ME/N

Job training & growth

Job summary

Goodwill Northern New England is seeking a Retail Supervisor. You will lead a team of associates, engage with customers, and drive store performance to meet sales goals in a supportive, community-focused environment.

This role emphasizes leadership development and progression within Goodwill, with opportunities for advancement and comprehensive employee benefits. Join a mission-driven nonprofit that values collaboration, respect, and diversity.

Qualifications

• Six months of Goodwill retail store experience or 1+ year of prior retail store supervisory experience.
• High school diploma, GED, HiSET, or equivalent.
• Flexibility to work evenings, weekends, and holidays, based on business needs.
• Math and literacy skills to support job duties.
• Computer literacy to complete job duties.

Responsibilities

• Lead a team of associates, ensuring execution of tasks and procedures.
• Actively connect with associates and customers to help store achieve sales goals.
• Ensure opening and closing routines are completed with the customer at the center of operations.
• Serve as a stepping-stone on the journey to becoming an effective store leader.

Skills

Leadership

Team Management

Customer Service

Communication

Flexibility

Computer Literacy

Retail Experience

Education

High School Diploma or GED

Tools

Excel

Job description

Goodwill Northern New England — good works here!

At Goodwill, we believe in the power of work to transform lives. As a nonprofit organization, we are dedicated to helping individuals facing barriers to employment find meaningful work opportunities. When you join our team, you become part of a community passionate about making a positive impact.

Here, you'll be part of a team that values collaboration, respect, and diversity. We celebrate each team member's unique strengths and abilities, fostering an inclusive workplace where everyone feels valued and empowered. Working together creates a welcoming and supportive atmosphere for our customers, clients, and fellow employees.

We believe in supporting our employees just as much as they support our mission. In addition to working in a fulfilling and supportive environment, our employees enjoy:

• Medical, Vision, and Dental benefits
• Generous PTO Plan
• Paid Short- & Long-Term Disability.
• 403(b) retirement plan with employer match
• 30% Employee discount at Goodwill stores in ME, NH & VT
• Valuable job training with growth potentialand more!

We also offer "life navigation" services, which means you can get free counseling and help if you're going through tough times. We also provide telehealth services you can use over the phone so you can take care of your physical and mental health. Goodwill NNE is all about creating a friendly and respectful workplace. We want everyone to be kind, open, good listeners, and supportive of each other. When you join the Goodwill NNE team, you're not just getting a job; you're becoming part of a community that looks out for its employees and their well-being.

Job Summary:

As a Retail Supervisor, you'll be a driving force in our business through your leadership and active engagement with associates and customers. Here's what you'll do:

• Leadership: Actively connect with associates and customers, displaying trustworthy and reliable qualities to help our store achieve its sales goals.
• Team Management: Lead a team of associates, ensuring operational tasks and procedures are executed smoothly. You'll also ensure opening and closing routines are completed while keeping the customer at the center of everything we do.
• Career Growth: This position is a stepping-stone on your journey to becoming an effective store leader. If you're looking to advance your retail career with an organization that genuinely cares and makes a positive impact on the community, the Goodwill team is the perfect place for you.

MINIMUM QUALIFICATIONS:

• A positive, friendly attitude to set an example for your team.
• Six months of Goodwill retail store experience or 1+ year of prior retail store supervisory experience.
• Mathematical and literacy skills to support your job duties.
• Flexibility to work evenings, weekends, and holidays, based on business needs.
• Computer literacy to complete your job duties.
• A high school diploma, GED, HiSET, or equivalent.
• A criminal background check that meets agency standards.
• A valid driver's license with a safe driving record and insurance meeting agency standards.

PREFERRED QUALIFICATIONS:

• An Associate's Degree.
• Computer experience, including reporting and Excel proficiency.
• CPR and First Aid Certification.
• Multilingual abilities are a plus.

Travel Required

Yes .

Qualifications

Skills

Required

Team Building

Novice

Behaviors

Preferred

Leader

Inspires teammates to follow them

Motivations

Preferred

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Required

High School Diploma/GED or better.

Experience

Required

1+ years of supervisor experience

Preferred

Familiar with interviewing and hiring practices

Licenses & Certifications

Required

Drive. Lic. - Class C

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.