Retail Store Team Lead & Customer Experience

Lovisa; Victorville (CA); On-site; USD 40,000 - 65,000; Full time

Job summary

Lovisa is seeking an Assistant Store Manager to help lead our retail team in Victorville, CA, delivering exceptional customer experiences while supporting daily operations and achieving business goals.

You will train and develop associates, drive sales, manage inventory and merchandising, and ensure compliance with company policies. The role requires leadership, strong communication, and a passion for fashion in a fast-paced environment.

Qualifications

• 2+ years of retail management experience.
• Strong problem-solving and decision-making abilities.
• Excellent interpersonal and communication skills.
• Demonstrated leadership capabilities.
• Passion for retail and fashion.
• Ability to work in a fast-paced environment.
• Flexible availability including evenings, weekends and holidays.
• Physical ability to stand, lift, and move merchandise.
• Embodies company values and culture.
• Maintain professional appearance and attitude.
• Act as a brand ambassador in-store and in the community.
• Stay current with fashion trends and product knowledge.

Responsibilities

• Support Store Manager in training, coaching, and developing store associates.
• Foster effective communication across all team members.
• Lead by example in providing outstanding customer service.
• Assist in recruiting, hiring, and onboarding new team members.
• Drive sales performance through team motivation and leadership.
• Execute opening/closing procedures.
• Manage inventory control and stockroom organization.
• Oversee shipments and merchandise flow.
• Monitor shrink prevention measures.
• Ensure store meets visual merchandising standards.
• Create an engaging shopping environment.
• Resolve customer concerns professionally and efficiently.
• Maintain store appearance and cleanliness.
• Lead team in delivering personalized service.
• Support payroll management and scheduling.
• Maintain accurate financial records and reports.
• Ensure compliance with company policies and procedures.
• Assist with loss prevention initiatives.

Skills

Retail management

Problem solving

Communication skills

Leadership

Retail fashion passion

Fast-paced environment

Flexible schedule

Physical stamina

Brand ambassador

Professional appearance

Company values

Fashion trends knowledge

Job description

Lovisa is seeking an Assistant Store Manager to help lead our retail team in Victorville, CA, delivering exceptional customer experiences while supporting daily operations and achieving business goals.

You will train and develop associates, drive sales, manage inventory and merchandising, and ensure compliance with company policies. The role requires leadership, strong communication, and a passion for fashion in a fast-paced environment.