Retail Store Team Lead: Customer Experience & Ops Coach

Lovisa; Irvine (CA); On-site; USD 52,000 - 68,000; Full time

Job summary

Lovisa in Irvine, CA is seeking a dynamic Assistant Store Manager to lead our retail team, deliver exceptional customer experiences, and support daily operations to meet business goals. You will train and coach associates, drive sales, manage inventory, ensure visual merchandising standards, and assist with payroll and scheduling.

If you thrive in fashion, stay current with trends, and can work evenings, weekends, and holidays, apply to join Lovisa.

Qualifications

• 2+ years retail management experience.
• Strong problem-solving and decision-making abilities.
• Excellent interpersonal and communication skills.
• Demonstrated leadership capabilities.
• Passion for retail and fashion.
• Ability to work in a fast-paced environment.
• Flexible availability including evenings, weekends, and holidays.
• Physical ability to stand, lift, and move merchandise.
• Act as a brand ambassador in-store and in the community.
• Maintain professional appearance and attitude.

Responsibilities

• Support Store Manager in training, coaching, and developing store associates.
• Foster effective communication across all team members.
• Lead by example in providing outstanding customer service.
• Assist in recruiting, hiring, and onboarding new team members.
• Drive sales performance through team motivation and leadership.
• Execute operational procedures including opening/closing protocols.
• Manage inventory control and stockroom organization.
• Oversee accurate processing of shipments and merchandise flow.
• Monitor and maintain shrink prevention measures.
• Ensure store meets visual merchandising standards.
• Create an engaging shopping environment.
• Resolve customer concerns professionally and efficiently.
• Maintain store appearance and cleanliness.
• Lead team in delivering personalized service.
• Support payroll management and scheduling.
• Maintain accurate financial records and reports.
• Ensure compliance with company policies and procedures.
• Assist with loss prevention initiatives.

Skills

Retail leadership

Customer service

Communication

Leadership

Fashion knowledge

Flexibility

Physical stamina

Brand ambassador

Appearance & professionalism

Job description

Lovisa in Irvine, CA is seeking a dynamic Assistant Store Manager to lead our retail team, deliver exceptional customer experiences, and support daily operations to meet business goals. You will train and coach associates, drive sales, manage inventory, ensure visual merchandising standards, and assist with payroll and scheduling.

If you thrive in fashion, stay current with trends, and can work evenings, weekends, and holidays, apply to join Lovisa.