Retail Store Supervisor

Total Wine & More; Towson (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Retail Store Supervisor to support the management team in delivering exceptional service and value to customers. This role involves overseeing daily operations, training team members, and fostering a sales-focused environment. With a commitment to career growth and development, this position offers a unique opportunity to thrive in a dynamic retail setting. If you have a passion for customer service and teamwork, this could be the perfect fit for you!

Benefits

Paid Time Off (PTO)

Generous Store Discounts

Health Care Plans

401(k)

Paid Parental Leave

College Tuition Assistance

Career Development Opportunities

Qualifications

• 2 years retail sales or customer service experience required.
• Ability to work a full-time schedule as business requires.

Responsibilities

• Provide customer service and establish relationships with customers.
• Oversee cashier, merchandising, and sales floor activities.
• Help train and lead team members.

Skills

Customer Service

Team Leadership

Retail Sales

Interpersonal Skills

Technology Proficiency

Education

High School Diploma or Equivalent

Job description

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About the role

As a store Supervisor, you support the store management team to maintain Total Wine & More’s brand by delivering best-in-class service, selection, and value to our customers. You will oversee cashiers, stock associates, and sales associates, and act as the Manager-on-duty in the absence of a store manager. The store Supervisor is also directly involved in promoting Total Wine & More products and services to our customers and may serve in a team member capacity to support the merchandiser/stock associates and cashiers. You will report to the store management team.

You will

• Provide customer service by greeting and establishing a relationship with customers while informing them of our products and services
• Create and foster a sales-focused environment through the development of team members
• Open and close the store
• Help with training and leadership of team members
• Oversee cashier, merchandising, and sales floor activities
• Participate in wine, spirits, and beer training to become familiar with Total Wine & More’s products
• Maintain store safety and cleanliness standards on the sales floor, stock room, lockers, kitchen, bathroom, etc.

What We're Looking For

• 21 years of age or older
• Ability to work a full-time schedule as business requires
• Experience using technology applicable to the position and access information necessary to complete daily responsibilities
• 2 years retail sales, customer service or hospitality management experience, to include register transactions, resolving customer issues, and coaching peers or team
• Strong interpersonal skills with a positive and engaging attitude
• Value collaboration and acting as a team player
• Desire to develop knowledge of product and services
• High school diploma or equivalent preferred

Physical Requirements (with or without accommodations)

• Walk, bend down repeatedly, be on feet for 8-10 hours a day
• Climb ladders and lift 50 lbs. overhead and repeatedly

We offer

• Paid Time Off (PTO)
• Generous store discounts
• Health care plans (medical, prescription, dental, vision)
• 401(k), HSA, FSA, Pre-tax commuter benefits
• Disability and life insurance coverage
• Paid parental leave
• Pet insurance
• Critical illness and accident insurance
• Discounted home and auto insurance
• College tuition assistance
• Career development, industry knowledge, and wine, spirits, and beer education

Grow with us!

Total Wine & More is the country’s largest independent retailer of fine wine, beer, and spirits. We offer exciting career opportunities nationwide and in our corporate office. Our strength is our people, with a commitment to training and career growth in an environment that values new ideas and teamwork. If you share our entrepreneurial spirit and passion for providing exceptional customer experiences, apply or learn more at www.TotalWine.com/About-us/Careers.

The hourly wage range for this position is $19.00 - $26.60, depending on factors such as location, knowledge, skills, and experience. The actual rate will meet or exceed the minimum wage applicable to the location.

Total Wine & More is an equal opportunity employer. We consider all qualified applicants without discrimination and provide reasonable accommodations during the employment process. We are a drug-free workplace.