Retail, General Store Manager

Crocs, Inc.; Hanover (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is looking for a dynamic General Store Manager to lead their retail team in Hanover. This role involves delivering exceptional consumer service, surpassing performance metrics, and creating an inclusive environment that fosters growth. You will utilize your analytical skills to identify opportunities for improvement while managing daily operations, including team coordination and adherence to company policies. If you're passionate about retail and eager to drive results in a fast-paced environment, this is the perfect opportunity to make a significant impact on the store's success.

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

401k with Company Match

Paid Time Off

Employee Assistance Program

Short and Long-term Disability Coverage

Qualifications

• 4+ years of retail experience, preferably as a Store Manager.
• Strong leadership and communication skills are essential.

Responsibilities

• Lead the store team to exceed performance metrics and deliver outstanding service.
• Coordinate daily retail operations and ensure compliance with policies.

Skills

Leadership Skills

Analytical Thinking

Communication Skills

Retail Experience

Customer Service

Education

High School Diploma or equivalent

Tools

POS System

Job description

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What You'll Do

• Deliver outstanding service to our consumers using our C.H.A.R.M service model
• Lead the store team in surpassing performance metrics including sales, consumer service, and charms
• Apply analytical thinking & company reporting to find opportunities within the store, empowering the team to make strategic decisions
• Lead visual presentation, product flow, replenishment, and operational standards throughout the store
• Build and foster a welcoming, inclusive environment that promotes internal growth and builds an external network of talent
• Coordinate, delegate, prioritize, and meet store deadlines while ensuring effective follow-up on daily activities
• Contribute to crafting a team environment that encourages sharing of suggestions, ideas, and concerns while upholding Crocs Inc. values
• Learn & assist in various departments including consumer service, product knowledge, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, assisting in pricing and markdown processes seasonally, promoting loyalty programs, maintaining cleanliness and recovery standards, etc.
• Adhere to Crocs Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures.

What You'll Bring to the Table

• Must be 18 years or older
• 4+ years of total retail experience, preferably with previous Store Manager experience.
• Proven leadership skills with the ability to challenge, empower, and drive team results
• Strong communication skills (written and verbal) to successfully connect with store team members, operations managers, district managers, and corporate partners
• A valid driver’s license and clean driving record may be required
• Desire to succeed in a high-growth, fast-paced retail environment
• Flexibility in work schedule including availability for nights, weekends, holidays, and extended hours
• The work environment and physical demands described here are representative of those that an employee will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these duties:
• Ability to move merchandise with appropriate equipment to and from the backroom and sales floor daily
• Ability to place and arrange items on all shelves and racks daily
• Ability to climb and descend ladders carrying merchandise daily
• Ability to lift 30 pounds or more with assistance daily
• Ability to be on your feet for at least 8 hours per shift and to continuously move around all areas of the store daily
• Ability to also be required to stand, walk, kneel, or balance for a duration of time daily
• Ability to read instructions, reports, and information on computer/register screens and to key information into the computer on a daily basis

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment. We accept applications on an ongoing basis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other classification protected by law.

Title: Retail, General Store Manager

Salary or Pay Range: $34.00 - $40.00

Pay offered will vary based on job-related factors such as location, experience, training, skills, and abilities.

This position is eligible to participate in a company incentive program.

This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.

The application window is 45 days, but applicants are encouraged to apply as soon as possible after the posting date in order to ensure optimal consideration. The posting will be removed if the job is filled before the application window deadline.