Retail Store Supervisor

PUMA North America, Inc.; Baltimore (IL, MD); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to lead a customer-focused retail team. This role emphasizes achieving sales and profitability goals while maintaining high standards of customer experience. You will engage directly with consumers, coach your team, and manage store operations, including recruitment and training. If you thrive in a fast-paced environment and have a passion for retail, this opportunity offers a chance to make a significant impact in a vibrant team-oriented setting.

Qualifications

• 1-2 years of management experience in retail, preferably apparel.
• Proven track record of exceeding sales goals and customer service.

Responsibilities

• Ensure the store meets sales and profitability goals through effective planning.
• Engage with customers on the sales floor and coach employees.

Skills

Management Experience

Customer Service

Sales Skills

Communication Skills

Problem-Solving

Basic Math Skills

Job description

YOUR MISSION

• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs, and profitability goals through effective planning, expense control, sales, and service.
• Guarantee consistently high standards of customer experience within the Store in accordance with PUMA's Brand Values and service standards.
• Spend 90% of working time on the sales floor engaging with consumers, selling, and coaching employees.
• Assist the Store Manager and Assistant Store Manager with recruitment, training, development, and succession planning for high-performing, results-driven Associates.
• Accountable for payroll control and service-driven scheduling to maintain profitability while providing high levels of service.
• Manage Loss Prevention education and awareness programs, ensuring operational compliance and achieving inventory and shrink goals.
• Communicate merchandise opportunities to the Store and/or Assistant Store Manager.
• Participate in new store openings and closings; travel may be required.
• Process sales, exchanges, and refunds accurately at the cash desk, adhering to POS procedures and discount policies.
• Maintain visual standards and ensure the store's visual presentation meets or exceeds PUMA standards.
• Maintain the physical condition of the store and communicate maintenance needs promptly.
• Comply with all policies, procedures, and safety standards to ensure a safe working environment.
• Work non-traditional hours, including weekends, evenings, holidays, and overtime when necessary.

YOUR TALENT

• One to two years of management experience in a customer service-oriented retail environment, preferably in apparel/footwear, with a results-driven track record.
• Proven ability to exceed sales goals, provide high customer service, and communicate effectively.
• Physical ability to walk, stand, reach, bend, and lift as required, including working at heights and using ladders or step stools.
• Ability to operate foot controls for mobile stock shelving and maintain cleanliness and organization of the sales and stock areas.
• Critical senses include speaking, hearing, visual acuity, and depth perception.
• Requires reading comprehension, basic math, writing, problem-solving, and computer skills.

The base pay for this position is $21.00-$25.00 per hour plus bonus and benefits.

(Benefit Summary Full Time)

OUR VALUES

SPEED & SPIRIT: We look for candidates who are driven, vibrant, team-oriented, and authentic, embodying our performance, legacy, team spirit, and individual talent.

Applying is easy: click APPLY ONLINE and follow the steps to upload your application.

EEO POLICY

PUMA is an Equal Employment Opportunity employer. We prohibit discrimination and harassment and provide equal opportunities regardless of race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristics. For more information, contact us at [e-mail].