Retail Assistant Manager - Customer Experience & Operations

JD Sports NA; Concord (NC); On-site; USD 16,000 - 23,000; Full time

Job summary

Hibbett I City Gear in Concord, NC is seeking an Assistant Manager to support the Store Manager in daily operations, merchandising, scheduling, and delivering outstanding customer service. The role requires knowledge across product areas and adherence to company policies and the visual manual.

The Assistant Manager will stand in for the Store Manager during absence, supervise staff, manage inventory movements, and help drive store profitability while maintaining high standards of customer

Qualifications

• Experience in a retail environment, preferably footwear and athletic apparel.
• 1-3 years of customer service experience.

Responsibilities

• Assist the Store Manager in controlling the assets of the store.
• Consult with Store Manager to establish action plans for selling, restocking, merchandising, ordering, and scheduling.
• Assumes responsibility of the entire store in the absence of the Store Manager.
• Assist in personnel recruiting, training, and evaluation.
• Provide knowledge and guidance to employees and customers in all departments.
• Maintain inventory awareness, sales statistics, and expenses to support profitability.

Skills

Customer service

Team leadership

Communication

Multitasking

Job description

Hibbett I City Gear in Concord, NC is seeking an Assistant Manager to support the Store Manager in daily operations, merchandising, scheduling, and delivering outstanding customer service. The role requires knowledge across product areas and adherence to company policies and the visual manual.

The Assistant Manager will stand in for the Store Manager during absence, supervise staff, manage inventory movements, and help drive store profitability while maintaining high standards of customer