Retail Store Ops & Customer Experience Lead

OXXO USA (Southwest Convenience Stores, LLC); Rio Rancho (NM); On-site; USD 42,000 - 56,000; Full time

Job summary

OXXO USA (Southwest Convenience Stores, LLC) in Rio Rancho, NM is seeking an energetic Assistant Store Manager to run daily retail operations and ensure excellent customer service. This role focuses on keeping the store well stocked, clean, and financially accurate while coaching Sales Associates and maintaining a positive team atmosphere.

You will be responsible for providing exceptional service, resolving customer issues, and helping drive sales.

Qualifications

• 1+ year in retail environment (preferred).
• Valid driver’s license and reliable transportation to/from bank and meetings (required).
• Willingness to work peak hours, including nights, weekends, and holidays.

Responsibilities

• Oversee daily store activities to ensure smooth operations.
• Maintain inventory levels by stocking shelves and monitoring supply.
• Ensure the store remains clean and organized.
• Provide exceptional customer service and resolve any issues promptly.
• Handle financial transactions accurately and efficiently.
• Develop, lead & support Sales Associates.

Skills

Active Listening

Time Management

Multitasking

Schedule flexibility

Customer service

Communication

Job description

OXXO USA (Southwest Convenience Stores, LLC) in Rio Rancho, NM is seeking an energetic Assistant Store Manager to run daily retail operations and ensure excellent customer service. This role focuses on keeping the store well stocked, clean, and financially accurate while coaching Sales Associates and maintaining a positive team atmosphere.

You will be responsible for providing exceptional service, resolving customer issues, and helping drive sales.