Retail Store Lead: Operations, Inventory & Customer Service

OXXO USA (Southwest Convenience Stores, LLC); Mountainair (NM); On-site; USD 42,000 - 54,000; Full time

Job summary

OXXO USA (Southwest Convenience Stores, LLC) is seeking an Assistant Store Manager in Mountainair, NM. The role emphasizes daily store operations, stock management, cleanliness, and delivering excellent customer service while handling financial transactions.

Candidate will lead and train Sales Associates, ensure schedule flexibility for peak hours, and maintain compliant operations in line with company policies and regulatory requirements.

Qualifications

• Retail experience preferred.
• Valid driver’s license and transportation to bank and corporate meetings; vehicle insurance required.
• Active listening
• Demonstrating ongoing value
• Ability to take initiative
• Multitasking and prioritization
• Operational excellence
• Time management
• Schedule flexibility including nights, weekends, and holidays
• Training and development of employees
• Recruitment support
• Customer issue resolution
• Communication access requirements
• Customer service coaching
• Ability to lift, stand and move around store
• Stocking and merchandising responsibilities

Responsibilities

• Oversee daily store activities to ensure smooth operations.
• Maintain inventory levels by stocking shelves and monitoring supply.
• Ensure the store remains clean and organized.
• Provide exceptional customer service and resolve any issues promptly.
• Handle financial transactions accurately and efficiently.
• Develop, lead & support Sales Associates

Skills

Retail experience

Customer service

Communication

Time management

Multitasking

Team leadership

Job description

OXXO USA (Southwest Convenience Stores, LLC) is seeking an Assistant Store Manager in Mountainair, NM. The role emphasizes daily store operations, stock management, cleanliness, and delivering excellent customer service while handling financial transactions.

Candidate will lead and train Sales Associates, ensure schedule flexibility for peak hours, and maintain compliant operations in line with company policies and regulatory requirements.