Retail Store Manager: Lead Sales & Customer Experience

OXXO USA (Southwest Convenience Stores, LLC); Albuquerque (NM); On-site; USD 50,000 - 70,000; Full time

Job summary

OXXO USA (Southwest Convenience Stores, LLC) is seeking an energetic Retail Store Manager to lead our Albuquerque store and drive customer service excellence while maximizing sales. You will oversee staff, training, and daily operations to ensure smooth business flow.

Qualifications include 2+ years in retail, a valid driver's license with transportation to meetings, and prior leadership experience. The role requires flexibility for peak hours, including nights, weekends, and holidays, and a

Qualifications

• Retail experience of 2+ years (Required).
• Valid Driver’s License and transportation to/from bank and corporate meeting; valid vehicle insurance (Required).
• Previous leadership experience.

Responsibilities

• Managing employees and adhering to company policies and procedures.
• Responsible for ensuring all hours of operation are covered and supported. This includes recruiting to hire and retain employees.
• Monitor and manage inventory levels to prevent shortages or overstock situations. Conduct regular stock checks and work with suppliers to ensure timely delivery of products.
• Maintaining the cleanliness of the store.
• Provides excellent customer service, setting the tone for a friendly environment.
• In charge of store financials.
• Collaborates and engages with the District Manager and other Retail Store Managers to share the best practices.
• Recruit, train, and mentor store employees, fostering a positive and inclusive work environment. Provide ongoing training development for opportunities to enhance team performance and career growth.
• Recruit potential candidates.
• Manage and resolve customer issues and conflicts in a professional manner.
• Teach and role model customer service and suggestive selling techniques.
• Must be able to lift, stand and remain active for the duration of the shift, with frequent movement around the store to assist customers and maintain store image to company standards.
• Responsible for unloading deliveries, organizing merchandise and keeping shelves stocked.

Skills

Customer service

Sales leadership

Team leadership

Job description

OXXO USA (Southwest Convenience Stores, LLC) is seeking an energetic Retail Store Manager to lead our Albuquerque store and drive customer service excellence while maximizing sales. You will oversee staff, training, and daily operations to ensure smooth business flow.

Qualifications include 2+ years in retail, a valid driver's license with transportation to meetings, and prior leadership experience. The role requires flexibility for peak hours, including nights, weekends, and holidays, and a