Retail Store Operations Leader

Rural King; Litchfield (IL); On-site; USD 44,000 - 65,000; Full time

Benefits offered by this job

401(k) match

Healthcare plans

Associate Discount 15%

Chaplaincy Services

SmartDollar program

Assistance program

Job summary

Rural King is seeking an Assistant Store Manager in Illinois to oversee inventory, lead store teams, and ensure exceptional customer engagement. You will manage hiring, coaching, performance reviews, and accountability to drive sales and operational excellence.

The role requires strong leadership, customer service, and communication skills, with flexibility for long hours and weekends in a fast-paced retail environment. Firearms compliance knowledge is a plus.

Qualifications

• At least 2 years of retail experience or equivalent combination of experience and education.
• Proven track record of success and a desire to take on increasing levels of responsibility and leadership.
• Ability to provide clear direction, set performance expectations, and motivate team member to deliver high quality results.
• Demonstrated ability to mentor, coach, and develop associates, fostering a positive and collaborative work environment.

Responsibilities

• Oversee inventory management, stock replenishment, and merchandise displays to optimize sales and customer satisfaction.
• Make impactful decisions related to hiring, coaching, performance management, and terminations for associates under your leadership.
• Conduct comprehensive performance reviews for associates reporting to you, identifying areas for development and recognition.
• Define expectations for associates and hold them accountable for their roles, fostering a culture of accountability.
• Champion exceptional customer service by engaging with customers, addressing inquiries, resolving issues, and enhancing their shopping experience.
• Coach and train associates on the customer engagement model, contributing to a high-performing team that consistently delivers exceptional customer experiences.

Skills

Retail experience

Leadership

Customer service

Communication

Conflict resolution

Job description

Rural King is seeking an Assistant Store Manager in Illinois to oversee inventory, lead store teams, and ensure exceptional customer engagement. You will manage hiring, coaching, performance reviews, and accountability to drive sales and operational excellence.

The role requires strong leadership, customer service, and communication skills, with flexibility for long hours and weekends in a fast-paced retail environment. Firearms compliance knowledge is a plus.