Retail Store Operations Lead (Assistant Manager)

R301US Hibbett Retail, Inc.; Kissimmee (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

R301US Hibbett Retail, Inc. in Kissimmee, FL is seeking an Assistant Manager in Operations to support the Store Manager in achieving store goals, merchandising, and customer service.

The role requires knowledge across product areas, supervision in the Store Manager's absence, and adherence to policies to ensure outstanding customer experiences. The position is hourly and located on-site at our Kissimmee store.

Qualifications

• Retail experience in footwear or athletic apparel preferred.
• 1–3 years of customer service experience.
• Strong interpersonal and communication skills.
• Ability to work in a fast-paced environment and lead in the manager's absence.

Responsibilities

• Assist the Store Manager in selling, restocking, merchandising, ordering, and scheduling.
• Take responsibility for store operations in the Store Manager's absence.
• Participate in recruiting, training, and evaluating staff.
• Provide guidance to employees and customers across departments.
• Monitor inventory, sales statistics, and expenses to ensure profitability.
• Direct staff to meet department responsibilities and standards.
• Promote and sell Hibbett services and merchandise.
• Maintain high-quality customer service per policy manuals.

Skills

Customer service

Interpersonal skills

Communication

Team leadership

Initiative

Attention to detail

Multitasking

Sales & merchandising

Job description

R301US Hibbett Retail, Inc. in Kissimmee, FL is seeking an Assistant Manager in Operations to support the Store Manager in achieving store goals, merchandising, and customer service.

The role requires knowledge across product areas, supervision in the Store Manager's absence, and adherence to policies to ensure outstanding customer experiences. The position is hourly and located on-site at our Kissimmee store.