Retail Store Operations Lead

The Salvation Army; Ocean Township (NJ); On-site; USD 42,000 - 54,000; Full time

Job summary

The Salvation Army in New Jersey is seeking an Assistant Store Manager to oversee the retail sales team and coordinate daily store operations.

The role focuses on supervising staff, adjusting schedules for efficiency, training employees, analyzing monthly results to forecast trends, and resolving escalated customer issues to maintain excellent service.

A commitment to delivering compassionate service and upholding The Salvation Army mission is essential.

Qualifications

• Previous experience in retail, customer service, or related fields.
• Ability to thrive in a fast-paced environment.
• Excellent written and communication skills.
• Strong leadership qualities.

Responsibilities

• Supervise team of retail sales workers.
• Adjust daily schedule for shift personnel to ensure optimal efficiency.
• Train and evaluate employees.
• Track monthly results and trends for business forecasting.
• Resolve escalated customer complaints.

Skills

Leadership

Customer service

Communication

Team supervision

Job description

The Salvation Army in New Jersey is seeking an Assistant Store Manager to oversee the retail sales team and coordinate daily store operations.

The role focuses on supervising staff, adjusting schedules for efficiency, training employees, analyzing monthly results to forecast trends, and resolving escalated customer issues to maintain excellent service.

A commitment to delivering compassionate service and upholding The Salvation Army mission is essential.