Store Operations Lead - Sales, Team & Impact

The Salvation Army; Springfield (MA); On-site; USD 42,000 - 56,000; Full time

Job summary

The Salvation Army Store is seeking a Store Supervisor to oversee all aspects of our Salvation Army stores operations and management in the Springfield area. The role focuses on set-up, management, sales, and expense budgeting across multiple locations.

You will recruit, train, coach, and supervise staff, conduct monthly meetings, and ensure accuracy of time sheets and store reporting. Strong leadership and merchandising skills are essential to drive results and foster a safe, compliant

Qualifications

• High school graduate or equivalent.
• Minimum two years of experience in sales (merchandising preferred).
• Excellent verbal and written communication skills.
• Ability to lead, manage and motivate others.
• Ability to analyze sales and other financial reports.
• Ability to identify and assess market value of merchandise.
• Must possess a valid driver’s license with acceptable DMV record.
• Basic computer skills.

Responsibilities

• Responsible for the set-up, management, operation and maintenance of all Salvation Army stores.
• The Store Supervisor will be responsible for sales, production, and expense budget goals for all stores.
• Responsible for recruitment, interviewing, training, coaching, assignment, and performance management of all store personnel.
• Plan and organize monthly manager meetings, verify accuracy of and approve time sheets.
• Conduct formal store inspection and cash register checks, including reconciling of cash on hand at least once a month. These inspections should also address property, building, and safety concerns.
• Ensure that all paperwork and sales reports from all stores are complete, accurate, and forwarded to the finance department daily.
• Communicate with sorting room and stores to ensure proper pricing, adequate supply and timely deliveries to all stores.
• Handle employee and customer complaints in an expeditious manner taking appropriate action in consultation with Administrator or Human Resources when necessary or warranted.
• Other duties as may be assigned by immediate supervisor and/or Administrator.

Skills

Sales experience

Leadership

Customer service

Budgeting

Staff training

Education

High school diploma or equivalent

Tools

Cash handling

POS system

MS Office

Job description

The Salvation Army Store is seeking a Store Supervisor to oversee all aspects of our Salvation Army stores operations and management in the Springfield area. The role focuses on set-up, management, sales, and expense budgeting across multiple locations.

You will recruit, train, coach, and supervise staff, conduct monthly meetings, and ensure accuracy of time sheets and store reporting. Strong leadership and merchandising skills are essential to drive results and foster a safe, compliant