Retail Team Lead: Store Operations & Coaching

The Salvation Army; Trenton (NJ); On-site; USD 40,000 - 50,000; Full time

Job summary

The Salvation Army is seeking an Assistant Store Manager in Trenton, NJ. This full-time position involves supervising a retail sales team, ensuring optimal efficiency, and providing excellent customer service.

Your role will include scheduling, training, and evaluating team members while managing customer complaints effectively. Join a historic organization that offers hope and support to those in need.

Qualifications

• Previous experience in retail or customer service required.
• Ability to thrive in a fast-paced environment.
• Excellent written and communication skills are essential.
• Strong leadership qualities for supervising teams.

Responsibilities

• Supervise team of retail sales workers.
• Adjust daily schedule for shift personnel to ensure efficiency.
• Train and evaluate employees.
• Track monthly results and trends for business forecasting.
• Resolve escalated customer complaints.

Skills

Retail experience

Customer service skills

Leadership qualities

Communication skills

Job description

The Salvation Army is seeking an Assistant Store Manager in Trenton, NJ. This full-time position involves supervising a retail sales team, ensuring optimal efficiency, and providing excellent customer service.

Your role will include scheduling, training, and evaluating team members while managing customer complaints effectively. Join a historic organization that offers hope and support to those in need.