Retail Store Operations Lead

FALL CREEK FARM & NURSERY; Middleburg (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Trulieve is seeking an Assistant General Manager to support the General Manager in leading store personnel, inventory control, and achieving performance metrics. This role ensures regulatory compliance while delivering an exceptional patient experience.

Responsibilities include coaching, training, and developing a team of 40+ individuals, maintaining brand standards, and managing labor budgets to meet business needs. Strong communication and confidentiality are essential.

Qualifications

• Two years of related experience and/or training or equivalent combination of education and experience.
• Prior management experience, preferably in retail and/or customer service area is a plus.
• Must have prior cash handling experience.
• Must possess the ability to train, develop and evaluate a team of 40+ employees.
• Strong interpersonal skills and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion.
• Able to communicate in conversational English and operate basic tech.

Responsibilities

• Partner with the General Manager to plan and implement strategies to drive service standards and positive sales results
• Maintain brand standards in visual merchandising
• Ensure consistent regulatory compliance with all state specific regulations
• Review, communicate and ensure compliance with all company SOPs and work with the general manager and other leaders to assure that any changes are communicated to employees
• Along with the General Manager, provide coaching, training, and development to the team that is focused on company service standards and accountability to meet specific objectives
• Monitor and maintain store inventory
• Responsible for handling and resolving patient issues and escalations when on duty
• Maintain professional working relationships with business partners
• Assist the General Manager in managing labor budget to meet the needs of the business
• Maintain strict confidentiality and compliance
• Perform other tasks that have been assigned by management

Skills

Cash handling

Team training

Customer service

Interpersonal skills

Data analysis

Communication

Job description

Trulieve is seeking an Assistant General Manager to support the General Manager in leading store personnel, inventory control, and achieving performance metrics. This role ensures regulatory compliance while delivering an exceptional patient experience.

Responsibilities include coaching, training, and developing a team of 40+ individuals, maintaining brand standards, and managing labor budgets to meet business needs. Strong communication and confidentiality are essential.