Retail Store Operations Lead

Ross Stores, Inc.; Fayetteville (NC); On-site; USD 42,000 - 66,000; Full time

Job summary

Ross Stores, Inc. is seeking an Assistant Manager to oversee store operations in Fayetteville, NC, ensuring company standards and best practices are followed. You will lead the team, manage payroll, scheduling, and loss prevention, while upholding customer service excellence.

The role requires supervising non-exempt Associates, enforcing safety policies, and coordinating with leadership to optimize store performance. Evening and weekend availability is expected.

Qualifications

• Two or more years of Store or Assistant Store Manager experience in a retail environment.
• Supervise, motivate and communicate positively to Store Associates at all levels.
• Handle multiple tasks, prioritize, give direction and follow through to completion.
• Set priorities and exercise independent judgment.
• Maintain high quality of Customer service.
• Fluency in English.
• Ability to work evenings and weekends.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Responsibilities

• Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
• Assists in the analysis of Store reports to evaluate controllable expenses and overall Store performance.
• Communicates any variances to Company standards to the Store Manager.
• Ensures proper scheduling of Associates to meet business objectives.
• Ensures compliance with all State, Local and Federal regulations.
• Accepts special assignments as directed by Leadership.
• Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.

Skills

Store management

Team supervision

Customer service

Scheduling

Payroll

Loss prevention

Merchandising

Communication

Time management

English fluency

Job description

Ross Stores, Inc. is seeking an Assistant Manager to oversee store operations in Fayetteville, NC, ensuring company standards and best practices are followed. You will lead the team, manage payroll, scheduling, and loss prevention, while upholding customer service excellence.

The role requires supervising non-exempt Associates, enforcing safety policies, and coordinating with leadership to optimize store performance. Evening and weekend availability is expected.