Retail Store Operations Lead

The Salvation Army; City of Niagara Falls (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

The Salvation Army Adult Rehabilitation Center in Niagara Falls, NY is seeking an Assistant Store Manager to assist the Store Manager with store operations and supervision of personnel. Responsibilities include maintaining customer relations, ensuring compliance with policies, and helping meet sales and expense goals.

The role supports the ARC work therapy program and requires a high school diploma, sales experience, and a valid driver’s license; supervisory experience is preferred.

Qualifications

• High school diploma or equivalent is required.
• Experience in sales is preferred.
• Supervisory experience is preferred.
• Ability to read and interpret simple income and expense reports.
• Must possess a valid driver’s license with acceptable DMV record.
• Good verbal and written communication.
• Ability to motivate a team.

Responsibilities

• Assist in creating a pleasant and hospitable work environment and maintain good customer relationships.
• Be well-versed in and ensure compliance to accounting, employee, and store policies.
• Assist the manager in meeting sales, production, and expense budget goals, maintaining a profitable operation.
• Ensure that all production is taken from the back room and properly displayed on the sales floor.
• Receive applications and participate in interviewing applicants as needed.
• Assist in training, direction, and supervision of new personnel along with retraining for all personnel, as necessary.
• Assist, as required, in conducting regular evaluations of store personnel, identifying performance strengths and areas for development.
• Assist in scheduling of sales associates (and unpaid staff) to ensure full coverage in store at all times.
• In the absence of the manager, responsible to order merchandise to ensure that the store is well stocked.
• Responsible for the proper accounting and banking of cash receipts as per policy.
• Ensure that all paperwork and sales reports are filled out completely and forwarded to the finance department daily.
• In the absence of the manager, attend manager meetings and keep store personnel informed of new policies and directives.
• Ensure that all safety measures are consistent with policy and regulations and hold staff accountable for compliance.
• May be asked to fill in at other store locations.
• This position will support the work therapy program component by providing beneficiaries with an example of professional conduct and work habits.
• Other duties as assigned by immediate supervisor and/or Administrator.

Skills

Experience in sales

Supervisory experience

Verbal and written communication

Motivational skills

Read/interpret income and expense

Education

High school diploma or equivalent

Job description

The Salvation Army Adult Rehabilitation Center in Niagara Falls, NY is seeking an Assistant Store Manager to assist the Store Manager with store operations and supervision of personnel. Responsibilities include maintaining customer relations, ensuring compliance with policies, and helping meet sales and expense goals.

The role supports the ARC work therapy program and requires a high school diploma, sales experience, and a valid driver’s license; supervisory experience is preferred.