Assistant Store Manager: Drive Customer Experience & Growth

The Salvation Army; Colonial Park (PA); On-site; USD 36,000 - 60,000; Full time

Job summary

The Salvation Army Adult Rehabilitation Center is seeking an Assistant Store Manager to assist the Store Manager with managing store operations and supervision of store personnel. This role focuses on creating a welcoming environment, ensuring policy compliance, and supporting sales goals.

Responsibilities include staff training, payroll processing, scheduling, merchandise staging, and reporting to finance.

Qualifications

• High school diploma or equivalent.
• Experience in sales.
• Supervisory experience preferred.
• Ability to read and interpret simple income and expense reports.
• Must possess a valid driver’s license with acceptable DMV record.
• Good verbal and written communication.
• Ability to motivate a team.

Responsibilities

• Assist in creating a pleasant and hospitable work environment and maintain good customer relationships.
• Be well-versed in and ensure compliance to accounting, employee, and store policies.
• Assist the manager in meeting sales, production, and expense budget goals maintaining a profitable operation.
• Ensure that all production is taken from the back room and properly displayed on the sales floor.
• Receive applications and participate in interviewing applicants as needed.
• Assist in training, direction, and supervision of new personnel along with retraining for all personnel, as necessary.
• Assist, as required, in conducting regular evaluations of store personnel, identifying performance strengths and areas for development.
• Assist in scheduling of sales associates to ensure full coverage in store at all times.
• Assist in completion of payroll information biweekly for all store personnel noting signatures, absenteeism, overtime, etc.
• In the absence of the manager, order merchandise to ensure that the store is well stocked, and all merchandise is “ragged out” and colorized in accordance with the ARC Command Rag Out Calendar.
• Responsible for the proper accounting and banking of cash receipts as per policy.
• Ensure that all paperwork and sales reports are filled out completely and forwarded to the finance department daily.
• Attend manager meetings and keep store personnel informed of new policies and directives.
• Ensure that all safety measures are consistent with policy and Government regulations and hold staff accountable for compliance.
• May be asked to fill in at other store locations.
• This position will support the work therapy program component by providing beneficiaries with an example of professional conduct and work habits.
• Other duties as assigned by immediate supervisor and/or Administrator.

Skills

Sales experience

Supervisory experience

Verbal and written communication

Read and interpret income/expense

Education

High school diploma or equivalent

Job description

The Salvation Army Adult Rehabilitation Center is seeking an Assistant Store Manager to assist the Store Manager with managing store operations and supervision of store personnel. This role focuses on creating a welcoming environment, ensuring policy compliance, and supporting sales goals.

Responsibilities include staff training, payroll processing, scheduling, merchandise staging, and reporting to finance.