Retail Store Manager - Ops & Guest Experience

fivebelow; Milwaukee (WI); On-site; USD 17,000 - 24,000; Full time

Job summary

Five Below in Milwaukee is seeking an energetic store leader to oversee daily operations, merchandising, and customer service, ensuring adherence to corporate guidelines and brand standards.

The role includes managing opening/closing procedures, supervising associates, driving sales, and executing the market plan while maintaining a welcoming, safe shopping environment. Strong communication and multi-tasking are essential.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Oversees the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Manages the setup and maintenance of displays for specific store sections, ensuring signage is accurate and promotions are properly highlighted, following corporate guidelines for resets and seasonal updates.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Executes the market plan by arranging products and signage according to corporate guidelines, ensuring promotional materials are displayed properly and updated regularly. Ensures the execution of company Inventory Integrity process

Skills

Verbal communication

Written communication

Multi-tasking

Creativity

Composure under pressure

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below in Milwaukee is seeking an energetic store leader to oversee daily operations, merchandising, and customer service, ensuring adherence to corporate guidelines and brand standards.

The role includes managing opening/closing procedures, supervising associates, driving sales, and executing the market plan while maintaining a welcoming, safe shopping environment. Strong communication and multi-tasking are essential.