Retail Store Manager – Multi-Unit Retail Operations (UPS Store Network)

The UPS Store #3933; Town of Hempstead (NY); Sur place; USD 65 000 - 90 000; Plein temps

Résumé du poste

The UPS Store Network is seeking a Store Manager to lead operations across the Long Island & NYC market, overseeing a high-performing franchise network with ongoing support from an Ops Manager and Unit Managers. This is a long-term career role with growth potential.

You will drive leadership, operational excellence, and exceptional customer experiences, while managing labor, costs, and KPI-driven performance across the stores.

Qualifications

• Strong communicators.
• Naturally great coaches.
• Confident decision-makers.
• KPI-driven.
• Positive, reliable, and customer-focused.

Responsabilités

• Coach, train, and mentor team members to hit performance goals.
• Build an accountable, engaged, high-energy culture.
• Participate in hiring, onboarding, and ongoing coaching.
• Oversee shipping, packing, print, mailboxes, retail, notary, Amazon/Happy Returns.
• Analyze performance reports and implement improvements.

Connaissances

Retail management

Leadership

Team development

Customer experience

Hiring & onboarding

Description du poste

Store Manager – Multi-Unit Retail Operations (The UPS Store Network)

Long Island & NYC

Pay: Competitive, based on experience

11-Location, High-Performing Franchise Network

We’re a top-performing network of 11 UPS Stores seeking a strong Store Manager who thrives in leadership, operations, team development, and customer experience. You’ll run the daily performance of a center while being supported by an Operations Manager, Unit Managers, and structured systems.

This is a long-term career role with real advancement — not a typical retail job.

Why This Opportunity Stands Out

You’ll step into an organization with:

• A dedicated support structure (Ops Manager + Unit Managers)
• Strong training, coaching, and development programs
• Clear operational standards, systems, and KPIs
• Consistent mentorship and real visibility into multi-unit operations
• Growth opportunities toward Unit Manager, Multi-Unit Leader, or specialty ops roles

What You’ll Be Responsible For

Leadership & Team Development

• Coach, train, and mentor team members to hit performance goals
• Build an accountable, engaged, high-energy culture
• Participate in hiring, onboarding, and ongoing coaching

Operational Excellence

• Oversee shipping, packing, print, mailboxes, retail, notary, Amazon/Happy Returns
• Maintain store standards, compliance, and cleanliness
• Execute daily workflows and ensure smooth store operations

Sales & Customer Experience

• Drive upselling, engagement, and customer satisfaction
• Improve key store metrics (ACT, A/G Ratio, Print Sales, Mailbox Renewals)
• Ensure every customer receives a premium UPS Store experience

Business & Performance Management

• Analyze performance reports and implement improvements
• Control labor, supplies, inventory, and operational costs

Business & Performance Management

• Set daily priorities and maintain strong store execution

Who Thrives in This Role

You may come from:

• Retail management
• Hospitality or service leadership
• Logistics or shipping operations
• Customer service leadership
• Assistant manager or manager roles in fast-paced environments

Ideal candidates are:

• Strong communicators
• Naturally great coaches
• Confident decision-makers
• KPI-driven
• Positive, reliable, and customer-focused

What We Offer

• A structured, supported management environment
• A high-performing, well-resourced network
• Clear career path & opportunities for advancement
• Training, coaching, and ongoing development
• Competitive pay based on experience

Ready to Lead With Us?

We’re a strong leader with operational discipline and you want to grow within a multi-unit environment, we’d love to connect.