Multi-Unit Retail Store Manager | Lead & Grow Ops

The UPS Store #3933; Town of Hempstead (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

The UPS Store Network is seeking a Store Manager to lead operations across the Long Island & NYC market, overseeing a high-performing franchise network with ongoing support from an Ops Manager and Unit Managers. This is a long-term career role with growth potential.

You will drive leadership, operational excellence, and exceptional customer experiences, while managing labor, costs, and KPI-driven performance across the stores.

Qualifications

• Strong communicators.
• Naturally great coaches.
• Confident decision-makers.
• KPI-driven.
• Positive, reliable, and customer-focused.

Responsibilities

• Coach, train, and mentor team members to hit performance goals.
• Build an accountable, engaged, high-energy culture.
• Participate in hiring, onboarding, and ongoing coaching.
• Oversee shipping, packing, print, mailboxes, retail, notary, Amazon/Happy Returns.
• Analyze performance reports and implement improvements.

Skills

Retail management

Leadership

Team development

Customer experience

Hiring & onboarding

Job description

The UPS Store Network is seeking a Store Manager to lead operations across the Long Island & NYC market, overseeing a high-performing franchise network with ongoing support from an Ops Manager and Unit Managers. This is a long-term career role with growth potential.

You will drive leadership, operational excellence, and exceptional customer experiences, while managing labor, costs, and KPI-driven performance across the stores.