Retail Store Manager — Lead Utah Farm Stores & Team

Ballerina Farm; Midway (UT); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Parental Leave

Job summary

Ballerina Farm is seeking a Retail Manager to lead our Utah stores in Midway and Kamas, driving exceptional customer experiences and efficient daily operations.

You will oversee staffing, inventory, merchandising, food/grocery operations, and employee development with a hands-on, on-site leadership approach.

Join a family-run team focused on quality, community, and growth, with opportunities to improve processes and patient care for customers and staff alike.

Qualifications

• 5+ years of progressive retail management experience, preferably within grocery, specialty retail, food service, or hospitality.
• Experience leading multiple departments and developing high-performing teams.
• Current Utah Food Handler Permit (required).
• Excellent leadership, communication, coaching, and conflict-resolution skills.

Responsibilities

• Lead the overall operation of the Midway & Kamas retail stores, ensuring an exceptional customer experience and efficient daily operations.
• Provide leadership, coaching, and accountability to retail supervisors and retail associates, fostering a culture of teamwork, professionalism, and continuous improvement.
• Build a positive, engaging work environment where employees feel valued, supported, and empowered to succeed.
• Recruit, interview, hire, onboard, and develop retail team members in partnership with Human Resources.
• Coach employees and supervisors through performance management, employee development, recognition, and corrective action as needed.
• Serve as a visible leader on the sales floor, providing support, direction, and coaching while maintaining a high standard of customer service.
• Oversee store performance by monitoring operational metrics, sales, labor, inventory, and overall business results.
• Partner with supervisors to ensure scheduling, merchandising, inventory management, and daily store operations are executed effectively and consistently.
• Ensure all food and grocery operations comply with company standards, health department regulations, and food safety requirements.
• Maintain a clean, organized, safe, and well-stocked retail environment.
• Collaborate with company leadership on promotions, seasonal initiatives, operational improvements, and business objectives.
• Address customer concerns professionally and effectively while creating positive resolutions.
• Promote clear communication, collaboration, and accountability across the team.
• Identify opportunities to improve operational efficiency, employee engagement, and the overall customer experience.
• Perform other duties as assigned.

Skills

Retail management

Team leadership

Operations

Food/grocery familiarity

POS systems

Tools

Inventory software

Google Workspace

Job description

Ballerina Farm is seeking a Retail Manager to lead our Utah stores in Midway and Kamas, driving exceptional customer experiences and efficient daily operations.

You will oversee staffing, inventory, merchandising, food/grocery operations, and employee development with a hands-on, on-site leadership approach.

Join a family-run team focused on quality, community, and growth, with opportunities to improve processes and patient care for customers and staff alike.